Customer Service Data Entry

Angela Valeria Pena Torres

Information• 505-***-**** ******@******.***. • Los Lunas, NM 87031

PROFESSIONAL SUMMARY

Highly motivated individual with experience in providing exceptional customer service. Adept at resolving customer complaints in a timely and professional manner. Proven ability to build strong customer relationships and provide effective customer solutions.

SKILLS

. Fluent bilingualism

Customer support

Call center experience

Customer service

Problem-solving Data entry

Payment collection

Time management

EXPERIENCE

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE, Farmers insurance agency

. Answered incoming calls promptly, professionally greeting each caller.

• Utilized strong bilingual communication skills to successfully assist customers.

.Managed high volumes of emails from customers in both Spanish and English.

• Experience with scanners & printers

. update billing and copay

AFTER-SCHOOL INSTRUCTOR, Albuquerque, NM

Rio grande education collaborative.

July 2024-November 2024

• Utilized effective communication skills to work effectively with administrators, colleagues, parents, and students.

.Incorporated art projects into curriculum in order to foster creative expression among participants.

.Fostered positive relationships with parents by keeping them informed of their child's progress through weekly

New Mexico sleep center

Currently employed

Work closely with patients running triage taking vitals

●Blood pressure

●Oxygen levels

●Temperature

● BMI body mass index/ weight and height

●Circumference Measurements:

I am Responsible for processing and sending out prescriptions from providers in clinic, also assisting with follow-ups, confirmation and reminder phone calls, collecting co-pays, and managing referrals.

EDUCATION

La academia de Esperanza

Albuquerque,NM

High school diploma

PIMA medical institute

Veterinary assistant

Non graduate

Certification

BSL-Basic life support certificate

CPR -cardiopulmonary resuscitation certificate

First aid certification

Contact this candidate