Customer Service Representative
Resume:
Catrina Davis
Plainfield, IL *****
****************@*****.***
Professional Summary
I am looking to obtain a challenging position where my skills in manufacturing/customer service and knowledge would allow me the opportunity for professional growth, yet at the same time make a contribution to the organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Grayhill, Inc-McCook-IL
September 2018 to March 2025
Maintaining a positive, empathetic, and professional attitude with the ability to handle problem-solving with customers at all levels and provide technical information on company products and services within a timely manner. scheduled shipping assignment, with using SAP/Rumba. Communicate with the sale department regarding their accounts. with the ability to work under pressure with being very detail oriented. Also, work self-independent with making decision being very knowledgeable. Also, strong computer skills, filling paperwork, checking inventory on an everyday basis maintain online spreadsheets. providing advice with a wide variety of products. Monitor production to ensure realization of customer specifications. Manage office stock operations and product procedures. Safety Manager
Septran Inc.-Naperville, IL
May 2007 to August 2018
Enforces compliance with administrative policies, procedures, safety rules and state regulations. Assist with supervision of driver and monitor staff, evaluates driver and monitor personnel. Train new drivers and monitors on company policies. Drive routes on occasions. Front Desk Receptionist
A Mother's Love Daycare-Chicago, IL
August 2000 to May 2007
Greet visitors with a positive helpful attitude. Assist with a variety of administrative tasks including copying, faxes, and taking messages. Answering phones in a professional manner, and routing calls as necessary. Provide excellent customer service.
Dispatcher/Customer Service
Kilo's Bus Service-Chicago, IL
January 1997 to August 2000
• Monitor driver logs, Kept records, addressing problems, and dispatching appropriate team members of any issues that may arise throughout the day such as weather or traffic. Customer Service Representative
Water Maintenance, Inc-Elmhurst-IL
February 1992 to December 1996
• Answering customer calls, listening to their concerns and solving problems. Handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need with an excellent attitude. Keeping records of all conversation in a call center database in a comprehensive way. Education
Associate's Degree in Early Childhood in Early Childhood Education Malcolm X College - State: IL
August 1991 to July 1993
Associate in Early childhood development.
Skills
• Order entry (10+ years)
• Manufacturing (6 years)
• Communication skills (10+ years)
• Microsoft Outlook (10+ years)
• Data Entry (10+ years)
• Customer Support (10+ years)
• SAP (5 years)
• Order entry (5 years)
• Order fulfillment (10+ years)
• Commercial Driving (10+ years)
• Microsoft Word (10+ years)
• MS Word (10+ years)
• Driving (10+ years)
• Route Driving (10+ years)
• Customer service
• Data entry (10+ years)
• Warehouse management system (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Microsoft Office (10+ years)
• Excel (10+ years)
• Customer service (10+ years)
• Customer Care (10+ years)
• Box Truck (5 years)
• Delivery Driver Experience (10+ years)
• Project management (6 years)
• Microsoft Powerpoint (10+ years)
• School Bus Driving (10+ years) (10+ years)
• Phone etiquette (10+ years)
• Google Docs
• Data collection (10+ years)
Certifications and Licenses
Driver's License
Certified Safety Professional
CDL B
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