Customer Care Consultant
Resume:
2022
Celumusa Dorcas Khomola
**** ******** ******* ******* **** 064******* 0r 063******* ***************@*****.*** Objective
I am an experienced customer care consultant residing in Johannesburg and seeking employment with a fast- growing startup. I bring more than 5 year experience in claims and customer care plus 3 year experience in sale Experience
Absa(internship)
customer care consultant
Handling inbound and outbound line
Attending customer queries and complaints telephonically Handling instant life chat
Doing broker note
Handling will collection campaign
Handling advisor exit compaign
Clientele life
Customer care consultant
Attending customer queries and complaints
Selling funeral covers,legal cover on inbound line Closing sale through cold calling
Rentention
Scoutnet pty ltd
Client service
• Respond to emails, and review contracts and other documents.
• handling inbound and outbound line
Attending to customer queries and complaints
Selling medical insurance and Gap covers
Premuim collection
Retention
Pre authorisation under medical insurance
Education
Tshwane university of technology
Diploma in economics Management and analysis
Diploma
Tshwane university of technology
Btech in financial management
Felix risk Training
Managerial skills
Skills
CRM ZOHO Mitel
Vici primary Sales force
Instant life chat Mitel
Reference
Zane Moses - Scoutnet
Sales unit manager
****.*****@********.**.**
Thandeka Ngoqo - Absa
Team leader
********.*****@****.******
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