Customer Service Sales Manager
Resume:
SUBHAN AHMAD
509-***-**** *********@*****.*** LinkedIn: https://www.linkedin.com/in/subhan-ahmad-84b855104 EDUCATION
Master of Engineering in Electrical Engineering Graduated January 2020 University of Idaho (UOI), Moscow, ID
GPA: 3.71
Bachelor of Science in Electrical (Power) Engineering Graduated September 2015 UCEST Lahore Leads University, Pakistan
Relevant Coursework
SCADA systems, Power Electronics(PCB Design), Power System Analysis (Power World), Power system Protection and Relaying I.II, Power Transmission & Distribution, Symmetrical Components, Power Quality, Statistical Analysis
(R software code), Symmetrical Components (transmission line design), EXPERIENCE
Sales Manager
Cap bonito INC. Brooklyn, NY Sep 2023 – Present
Led a dynamic sales team of 5 employees, overseeing daily store operations and ensuring a high level of customer service and satisfaction.
Developed and executed sales strategies, resulting in a 7% increase in sales and improving store profitability over the course of one and half years.
Trained and mentored new hires, fostering a productive and motivated sales team through ongoing coaching and performance feedback.
Analyzed sales data and trends to identify opportunities for upselling, cross-selling, and improving overall store performance.
Managed inventory control, ensuring product availability, stock replenishment, and minimized stockouts or overstock situations.
Established strong customer relationships by providing personalized service, which led to improved customer loyalty and repeat business.
Managed visual merchandising, ensuring the store was organized, products were prominently displayed, and promotions were effectively showcased.
Handled customer complaints and returns, resolving issues promptly to maintain a positive customer experience.
Collaborated with the marketing department to implement local promotions and in-store events that drove foot traffic and sales growth.
Oversaw store operations, including cash handling, sales reporting, and maintaining compliance with company policies and procedures.
Monitored and managed store budget, helping to reduce operational costs while maximizing profitability.
7-11 Store Manager Jan 2020-Sep 2023
De Zavala, San Antonio, TX
Managed day-to-day operations of a high-volume 7-Eleven store, ensuring smooth store functionality, excellent customer service, and efficient inventory management. P a g e 2 3
Led a team of 4 employees, providing training, guidance, and motivation to ensure high performance and productivity.
Oversaw cash handling, including daily cash deposits, register balancing, and managing the store’s finances, ensuring accuracy and compliance with company policies.
Increased sales by 9% through the implementation of effective promotional strategies, product displays, and cross-selling techniques.
Managed inventory control, including ordering stock, receiving deliveries, and ensuring shelves were stocked and products were properly rotated to minimize waste.
Resolved customer complaints and concerns promptly, ensuring high customer satisfaction and fostering repeat business.
Ensured the store adhered to health, safety, and regulatory standards, including regular cleaning and maintenance of the store and equipment.
Created staff schedules, managed payroll, and handled employee performance reviews and conflict resolution.
Worked with the district manager to implement corporate marketing initiatives, contributing to achieving store revenue goals.
Sarmik Private Ltd - Supervisor Engineer Aug 2017-Jan 2018
Tier 1 General Contractor for construction Projects, specializing in Electrical Infrastructure, in Pakistan
Led monitoring and maintenance of critical electrical infrastructure for Government operated Emergency services, primarily hospitals in large cities.
Spearheaded diagnosis and repair of faults in electrical system to maintain uninterrupted supply of electricity to critical infrastructure such as hospitals.
Liaised with multiple teams of sub-contractors and consultants to bridge gaps in technical information and provide valuable guidance to resolve issues effectively and efficiently.
Mentored a team of 12 consisting of junior engineers, electricians and other tradesmen relating to electrical work.
Managed diagnosis and repair of intricate systems such as X-Ray machines. GEPCO (Gujranwala Electric Supply Company) – Trainee Engineer Jan 2017-Jul 2017 Government owned energy supply company in Gujranwala, Pakistan
Performed electric meter testing to diagnose faults and approve repairs or replacements.
Monitored electrical systems and supply at a large substation to asses and implement actions to maintain supply of power to the city of Gujranwala.
Performed testing of electrical transformers to properly maintain maintenance logs and assess future issues.
Majeed Munir Pvt Ltd – Trainee Engineer Apr 2016- Aug 2016 Electrical Transformer system manufacturer in Pakistan.
Coordinated material buyouts to fulfill manufacturing needs and monitoring available stockpiles to prepare supply assessment.
Provided oversight for the manufacturing line to improve efficiency.
Provided customer support to high level clients, performing on spot troubleshooting and scheduling repairs.
Golden Pumps Pvt Ltd – Trainee Engineer Aug 2016- Dec 2016 Electrical motor manufacturer in Pakistan
Liaised with customers and material suppliers to properly channel requirements to the production department.
SUBHAN AHMAD
P a g e 3 3
Coordinated meetings with customers to showcase new and existing offerings and exchange technical information, enabling them to review their needs for new products and projects.
Performed testing of products and evaluated the results to ensure proper compliance with international standards.
Hydel Power WAPDA (Water and Power Authority) – Trainee Engineer Sep 2015-Mar 2016 Mid-sized electrical power production facility.
Assisted in monitoring of Synchronous Generator, controlling speed by adjusting wicket gates.
Developed daily logs and reports for the system components to highlight potential issues. ACADEMIC SEMESTER PROJECTS May 2012-Oct 2015
Power Electronics (DC-DC BUCK Converter) Design Schematic and performed practical on PCB
Traffic Control System using Pic 18 Microcontroller.
Voltage Stabilizer Range between 170V to 250V.
ACADEMIC FINAL YEAR PROJECT Jan 2014-Feb 2015
Automatic Water Gate Control System of Head Baloki Barrage
Built an automatic water gate control system using pic 18 microcontroller programming to control motors
Attached with the gates to lift them up or down in overwater condition according to water level by sensing Water level.
TECHNICAL SKILLS, TRAINING, & CERTIFICATES
Registered Engineer with the Pakistan Engineering Council
3Phase wiring & fault diagnose Certificate
Proficient in: Mathcad, R statistics, ATp draw (Transient Program), PSpice, Power World
Knowledgeable in: C, C++, pic 18 microcontroller Programming, Cadence LEADERSHIP & INVOLVEMENT
Secretary: United Nations Chapter University of Idaho Won Best Presentation Award on Water Crisis Solution
Program Ambassador for GSSP (Global Student Success Program) – U of I Moscow, ID
Power Energy Automation Conference – Spokane, WA
IEEE and PES Member – U Of I Moscow, ID
IEEE Rising Star Conference – Las Vegas, NV
Western Protective Relay Conference – Spokane, WA Residency
Brooklyn, New York
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