Medical Imaging Technical Support

Erik Sano Thackston, MJ, BSTM

Piscataway, NJ 732-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Results-driven IT professional with 20+ years of experience in information systems design, implementation, project management, and technical support within the healthcare medical imaging sector. Expertise in cloud infrastructure, virtualization, enterprise storage, and regulatory compliance. Proven ability to manage complex technical projects, optimize workflows, and drive innovation in medical imaging technology.

CERTIFICATIONS

AWS Certified Solutions Architect (Validation: PRBY7XXK4BQ4QQG3)

VMware (VCP) Certified Professional

Microsoft Certified Solutions Expert (MCSE)

TECHNICAL SKILLS

Cloud Computing (AWS, Hybrid Storage, Virtualization)

Enterprise Storage Management used for medical imaging

DICOM Protocol & Medical Imaging Workflows

SQL Database Administration (Sybase, MSSQL)

API Configuration (JSON, RESTful API, XML)

System Architecture & Wireframing (Visio)

LEAN Process Improvement & Regulatory Compliance

Scripting & Automation (PowerShell, Unix/Linux)

Networking (Cisco UCS, F5/A10 Load Balancers)

Pre-Sales Engineering & Solution Design

PACS & VNA

PROFESSIONAL EXPERIENCE

Cloud Services Engineer (03/2021 – 03/2025)

Designed, tested, and implemented a hybrid AWS S3 storage solution for long-term medical image retention for enhanced disaster recovery and data accessibility.

Provided application support for the Program Team by leveraging years of product knowledge to support for GE’s Edison True PACS deployment in AWS.

Used CloudTrail and CloudWatch to monitor the GE ETP solution and created custom reporting and product alerts.

Performed DICOM migration from on-prem Isilon to AWS S3 storage which led to additional 350k in sales and created new commercial catalogs. The solution leveraged AWS storage Tiering optimization which created project collateral that showed cost benefit analysis of the Capex model showing significant savings.

Worked with AWS commercial team on design of custom RFPs for partnership opportunity.

Senior Implementation Specialist (VNA) GE Digital (03/2018 – 02/2021)

Performed software and hardware support for GE Healthcare suite of Healthcare IT applications.

Managed software integration projects, ensuring delivery within contract-defined billable hours.

Installed, integrated, and upgraded GE VNA software while providing full-stack application troubleshooting and RCA as a support analyst.

Preformed Technical pre-sales support to commercial teams leveraging technical expertise to drive sales opportunities.

Technical Implementation Specialist GE Healthcare (04/2014 – 03/2018)

Configured and tested APIs for seamless integration of EMRs such as Epic, Cerner, and IDX healthcare.

Led software installations, upgrades, and compliance efforts for GE imaging solutions.

Defined project requirements for PMO and commercial teams to accurately quote labor

Provide solution design and maintain compliance documentation.

Managed DICOM data migrations, database updates, and system cutovers.

Field Engineer GE Healthcare (11/2005 – 04/2014)

Installed and upgraded PACS software versions and 3rd party software packages.

Performed SQL administration for Sybase & MSSQL.

Applied LEAN methodologies to streamline processes and enhance quality assurance.

Configured and deployed networking infrastructure F5 and A10 load balancers.

EDUCATION

Loyola University Chicago – Master of Jurisprudence in Healthcare Compliance

DeVry University – Bachelor of Science in Technology Management (BSTM)

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