Underwriter Associate, Claims Associate, Fraud Detection

LaTerria L. Eubank

Fraud Client Services Representative

770-***-**** **************@*****.*** Atlanta, GA USA www.linkedin.com/in/laterriaeubank Highly motivated and detailed-oriented professional with extensive experience in delivering high- quality results in underwriting property & casualty insurance policies, investigating fraudulent banking activities, leadership, and training. Adept in working in face-pace environments utilizing strong analytical skills, and problem-solving abilities while prioritizing multiple-tasks efficiently. Demonstrates passion in building relationships, collaborating with business partners, delivering tailored resolutions and adhering to regulatory requirements. WORK EXPERIENCE

Fraud Claims Operations Specialist Wells Fargo Bank, Remote USA Mar 2022 – Sep 2024

Mitigated fraud losses by analyzing account activity for personal and commercial banking customers, achieving a 92% fraud detection rate

Investigated complex fraud claims involving compromised data, financial exploitation of the elderly, first-party fraud, and money laundering activities

Effectively resolved escalated calls with empathy, facilitating financial recovery and educated customers on fraud prevention strategies

Facilitated virtual training and mentored 80 new employees as a subject matter expert, improving knowledge and employee retention Licensed Independent Claims Adjuster (On Roster) Crawford & Company Insurance 2021- 2023

Received Certificate for completing formal training on catastrophic fire claims for State Farm Insurance that included claims handling, and loss analysis for both internal/external property

Received Certification for formal estimatics training using Xactimate for State Farm Insurance

Received Certification for formal training on handling fire claims for Allstate Insurance Service Manager State Farm Insurance, Dunwoody, GA USA Nov 2016 – Jan 2021

Managed and enhanced team performance for 20 inbound representatives through professional development and performance-based coaching

Resolved complex policyholder issues by collaborating with agents and related internal business partners through relationships built

Provided continuous support as a subject matter expert to over 100 employees and leadership staff on new initiatives and regulatory processes

Escalations Specialist – P&C State Farm Insurance, Dunwoody, GA USA Jan 2016 – Nov 2016

Leveraged critical thinking and expertise when assisting over 18,000 brokers/sales agents with complex auto/fire insurance applications and technical support across all states

Demonstrated problem-solving skills to correct errors made on quotes for new and renewal business utilizing Agency Management System (AMS) when escalated

Resolved complex policy/billing complaints by collaborating with relationships built with business partners in underwriting support, billing, claims and agents Licensed Property & Casualty Sales Agent State Farm Insurance Oct 2013 – Jan 2016

Underwrote new and existing property/casualty insurance policies with a 96% accuracy rate utilizing Salesforce/AMS

Evaluated risk and pricing for new/renewal business by analyzing loss history reports, driving records, demographics, primary use, and creditworthiness across various states

Engaged in rate negotiations with prospective insurers and articulated the advantages of multi-line products and endorsements based on their exposures

Prepared and generated temporary binders for auto and boats, letters of declination when warranted, and reinstated lapsed policies

Professional Makeup Artist Entrepreneur, Atlanta, GA USA Nov 2010 – Jan 2022

Collaborated with film directors to ensure seamless continuity in makeup for actors and celebrities in the film and television industry

Demonstrated efficiency under pressure by delivering exceptional makeup applications to multiple clients within tight timeframes

Provided personalized makeup services for clients, considering their unique style and lighting needs for weddings, photoshoots, fashion shows, pageants, and volunteer events

Senior Corporate Trainer Verizon Wireless, Alpharetta, GA USA May 2006 – Mar 2010

Delivered training sessions to more than 200 employees on subjects such as corporate business contracts, wireless technology, and industry regulations/processes

Partnered with leadership to identify learning gaps and provided individualized coaching and refresher training to improve performance

LICENSES

Independent Claims Adjusters License – Georgia Residential P&C Oct 2021 – May 2023

Producer License – Georgia Residential and Non-Residental P&C Nov 2013 – Dec 2016 EDUCATION AND CERTIFICATION

Bachelor’s degree Indiana University 1996

Associate’s degree Indiana University 1994

Certification of Completion RS Thomas Insurance Institute 2021 and 2023 SKILLS

Analytical Skills Critical Thinking Skills Detailed Oriented Strong Written and Oral Communication Exceptional Customer Service Building Relationships Fraud Investigation Policy Evaluation Negotiation Multi-faceted Computer Systems Salesforce/AMS LexisNexis Microsoft Office

Contact this candidate