System administrator

Mani Meghala Reddy Basireddy

System Administrator

+1-361-***-**** *************@*****.*** Linkedin

Summary

Experienced IT Support Specialist with five years of expertise in middleware services, specializing in Tomcat, Apache, and IIS across Windows and Linux environments. Skilled in server infrastructure management, patching, and security hardening to ensure stability and compliance. Proficient in virtualization, disaster recovery, and vulnerability assessments, with a strong ability to troubleshoot complex technical issues and optimize system performance . Extensive background in Office 365, Azure AD, and cross-functional collaboration. Dedicated to delivering high-quality IT solutions in fast-paced environments. Skills

Linux VMware Netsuite REST Webex Hyper-V AirWatch Dataflow Atlassian SAP BPC GTM Oracle 12C Helpdesk AWS Azure Nagios SolarWinds Dynamics 365 PLSQL Grit Dynatrace IaaS Terraform Datto Qualys Microsoft Dynamics ITIL DNS Google G-suite Ethernet ESRI DHCP DFS Microsoft Windows Azure Cloud TCP/IP PowerShell Meraki Python Encryption MS Server OOP Jira Agile MongoDB CRM Swift QMS Aruba VMS ERP Atlassian Suite Grafana Routers Active Directory Microsoft SQL Server CentOS SiEM Shell Scripting VMware vSphere Splunk IPTables GCP Basic SQL PHP HIPAA EC2 Micro Services SOX JAMF Proxy VPC Big Data HelpDesk Microsoft Power Point Integration Testing Python Scripting WSUS Microsoft 365 ADP IBM Rational GPO VOIP IDS GitHub Node.js Caching Pardot CCNP CommVault SharePoint HelpDesk Kerberos Switches Microsoft Suite CISSP Puppet SAML Cisco Unix SOAP API Microsoft Power BI Unix Perl SCCM Word Processing RFC Git PostgreSQL VMware VCenter SSH RAID T-SQL IPSec ISCSI IAM Training Programs ServiceNow Pivot Table Zendesk UDP Siebel OneDrive ETL SCOM Microsoft SharePoint SPOC Salesforce MRP S3 Bootstrap WAN Visio CCNA Unix Okta Snowflake MCSA VBScript Microsoft Office React Redis Bash IoT Linux Servers puntual SQL UAT Dropbox JavaScript VMware Zabbix PMO Spreadsheets VPN HTML/CSS PC Hardware Red Hat Java Spring Zoom Smartsheets AWS Cloud Windows CSV APM Hadoop Tableau Scrum TypeScript CI/CD Gateway Docker Batch Slack Ansible Microsoft Teams Voiceover MVC Unix Python 3 Cisco Routers MDM Router WLAN NetApp Jenkins Datadog DCS Unix Help Desk Jersey Bash scripting Juniper Oracle Cloud Google Workspace Microsoft Windows Server Windows Servers RHEL Windows 10 DocuSign Cybersecurity Veeam GitLab EDR Vue.js OpenShift Fortinet Education

Texas A&M University - Corpus Christi

Master's in Computer Science 08/2022 - 05/2024

Shri Vishnu Engineering College for Women

Bachelor of Engineering 06/2016 - 05/2020

Experience

Vensiti Inc Irving, TX, USA

IT Support Specialist 06/2024 - 02/2025

Provided Level 2 technical support for local and remote users, resolving hardware and software issues across Windows, macOS, and Linux environments. led employees with Office 365 and Azure AD configurations, permissions, and troubleshooting. Configured and maintained Cisco switches, routers, and firewalls, ensuring optimal network performance and security compliance. Troubleshot network connectivity issues, including VLAN configurations, routing protocols, and firewall rule management. Balanced and maintained IT inventory, ensuring accurate records and timely equipment ordering.Documented and resolved technical issues in ticketing systems, ensuring compliance with organizational standards. Founded with cross-functional teams to escalate and resolve complex technical issues, ensuring minimal downtime. Scheduled in server and network maintenance, improving the performance of systems used by engineers. Gathered and maintained internal documentation, ensuring clarity and ease of use for the support team. Responded automation processes for routine support tasks, improving overall efficiency and reducing resolution time. Tracked system performance monitoring and troubleshooting, proactively identifying and resolving potential issues before they impacted users. Centralized technical issue reports and solutions to maintain comprehensive records for future reference and troubleshooting. Collaborated and configured new hardware and software, ensuring smooth integration into existing systems. Increased efficient workflows for issue resolution, improving response times and support team collaboration. Adapted recurring system issues and developed long-term solutions to prevent future disruptions. Texas A&M University Corpus Christi, TX, USA

IT Support Specialist 08/2022 - 05/2024

Provided Level 2 technical support for local and remote users, resolving hardware and software issues efficiently across multiple operating systems, including macOS.

Lifted user-reported issues by analyzing customer information and implementing solutions, motivating improved user satisfaction and streamlining university operations.

Furthered users through step-by-step troubleshooting techniques, enhancing the overall user experience and reducing resolution time. Integrated unresolved technical issues to higher-level support teams, ensuring timely follow-ups and effective issue resolution. Counseled in maintaining university inventory systems, optimizing resource management and reducing operational disruptions, while also automating routine tasks to improve efficiency.

Referred with IT leadership to enforce security and compliance policies, ensuring alignment with university standards and protecting sensitive information. Designed and maintained internal and user-facing documentation, improving the accessibility and clarity of troubleshooting procedures, while controlling the consistency of information across teams.

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Experience

Accenture Hyderabad, India

System Administrator 09/2020 - 06/2022

Administered Tier 2 and Tier 3 support for core financial systems and managed infrastructures, leveraging skills with Windows Server environments, with emphasis on Hyper-V and virtual server management to ensure system uptime and reliability. Upgraded storage technologies using Storage Spaces Direct, highlighting competence in managing optimized storage solutions. Trained code fixes and enhancements for inclusion in future code releases and patches for Tomcat, Apache, JBoss middleware servers in different regions. Responded for managing web applications on activated windows 2008, 2012,2016 and 2019 environments by using IIS 7.0, IIS 8 and IIS 10. Configured and maintained server infrastructure, overseeing backups and updates while implementing disaster recovery procedures using Datto, ensuring system security and integrity

Filed to network robustness by supporting network teams with DNS, DHCP, TCP/IP troubleshooting, utilizing network monitoring tools to ensure seamless network connectivity.

Effected disaster recovery, backup protocols, and operational workflows to ensure compliance and maintain data integrity. Customized with partner support teams to resolve Production issues, ensuring systems' confidentiality, integrity, and availability, especially during critical operations. Accenture Solutions Pvt Limited Bangalore, India

System Administrator Intern 08/2019 - 06/2020

Recommended systems, backup, and disaster recovery documentation updated to ensure proper operational workflows and compliance. Administered Office 365, Active Directory, and Exchange environments, improving operational efficiency and resource management. Downloaded and maintained latest versions of Java applications and tomcat in servers. Repaired OS installations and updates for various platforms (Windows, Linux, Mac OSX), contributing to the overall system efficiency. Provided hardware and software support for end-users, troubleshooting various technical issues and ensuring minimal downtime. Supported audits and compliance checks by organizing records, ensuring data security, and adhering to IT policy standards. Monitored and maintained depended inventory of hardware/software assets, optimizing resource allocation and ensuring efficient usage. Certification

AWS Certified Solutions Architect - Associate

CompTIA A+

CompTIA Server+

Red Hat System Administrator Certification (RHCSA) Cisco Certified Network Associate (CCNA)

Certified Kubernetes Administrator (CKA)

VMware Certified Professional - Data Center Virtualization (VCP-DCV) Projects

IT Infrastructure Automation Using Terraform & AWS Tech Stack: Terraform, AWS (EC2, S3, VPC), Bash, Python Automated the provisioning of cloud infrastructure using Terraform for deploying scalable and secure environments on AWS. Managed infrastructure as code (IaC) for efficient resource allocation, backup, and disaster recovery procedures. Implemented security best practices, ensuring compliance with industry standards.

Enterprise IT Support Automation with ServiceNow & PowerShell Tech Stack: ServiceNow, PowerShell, Office365, Azure AD Developed automation scripts using PowerShell to streamline IT support tasks, including user provisioning, Office365 license management, and Azure AD role assignments.

Integrated workflows with ServiceNow for automated ticket resolution and reporting, reducing manual intervention and improving efficiency. Virtualized Data Center Management with VMware & Hyper-V Tech Stack: VMware, Hyper-V, Veeam, Windows Server, DNS, DHCP Designed and maintained a virtualized data center infrastructure using VMware and Hyper-V, optimizing resource allocation and system performance. Implemented disaster recovery solutions with Veeam, ensuring high availability and data integrity. Monitored system health using SolarWinds and Nagios.

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