Call Center Customer Service
Resume:
Theodora Michelle Bryant
Birmingham, Al 35205
*********@***.***
OBJECTIVE
To obtain a position with your company where I may continue to utilize my Administration Assistant and Customer Service Skills.
CALL CENTER RECEPTIONIST, GRAYSON AND ASSOCIATES VESTIVIA, AL 06/20/2021-02/25/2024
CALL CENTER RECEPTIONIST IS RESPONSIBLE FOR ANSWER THE TELEPHONE FOR ALL OFFICES AND SEND MESSAGES TO DOCTORS.
FRONT DESK RECEPTIONIST, HOOVER FAMILY MEDICINE HOOVER, AL 8/15/17-02/12/2020
FRONT DESK RECEPTIONIST IS RESPONSIBLE FOR GREETING PATIENTS, CHECK PATIENTS IN AND OUT, CHECK INSURANCE ELIGIBILITY, COLLECT COPAYS, AND PROVIDE GREAT CUSTOMER SERVICE. REGIONAL MANAGER, EVENT OPERATIONS GROUP BIRMINGHAM, AL 8/1/2012-7/15/17
Regional Managers are responsible for daily management of their regional office, the web site, recruiting staff, develop opts plan for all venues and events, creating schedules for all events, closing all event files for payroll.
CALL CENTER REP, EVENT OPERATIONS GROUP BIRMINGHAM, AL 8/19/2009-7/30/2012
Booking agent schedules all employees for events (time, venue, and attire), maintaining employee call list, and employee’s personnel information. Give all employee’s access to web site. RECEPTIONIST, H & R BLOCK TUPELO, MS
12/18/2008-4/30/2009
Receptionist is responsible for Answer all calls, schedule clients for tax preparation and maintaining daily operations of the office assigned to and showing great customer service. STAFFING COORDINATOR CALL CENTER REP, ADVANCE STAFFING TUPELO, MS 8/30/2006-6/15/2008
Staffing coordinator is responsible for recruiting staff, make sure applications are complete (I9’s W4’s) job placement, maintain employees files and records, communicate with clients for staff. MERCHANDISER, SAVING OIL TUPELO, MS
09/15/2005-05/15/2006
Creating displays for gas stations and stores, recording the daily sales, and ordering new merchandise to be placed in stores.
HEAD TELLER, TRUSTMARK NATIONAL BANK JACKSON, MS
9/01/2001-7/30/2004
Head Teller is responsible for balancing and adding cash to Cash Drawers, Atm’s and Vault, supervise the other tellers, if teller is out of balance the Head Teller is responsible to finding the overage or shortage, train and motivate tellers, and showing great customer service. EDUCATION
UNIVERSITY OF SOUTHERN MISSISSIPPI, HATTIESBURG, MS, BUSINESS A.H. PARKER HIGH SCHOOL, BIRMINGHAM, AL GENERAL
REFERENCES
TERRY CUMMINGS
Pastor, Harmony Street Baptist Church
IRIS PHILLIPS
Regional Manager, Event Operations Group
VALENCIA MOORE
Retired School teacher
Contact this candidate