Customer Service High School

Farhana Tayub

South Ozone Park, NY-*****

Ph: 917-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY:

Strong analytical skills, Excellent attention to detail, Ability to work under pressure and meet deadlines. Ability to function as part of a team and contribute to creative solutions. Strong organizational and problem-solving skills. Possess an extraordinarily strong communication skills, Teaching skills and medical research and education experiences in international environment. Energetic, professional attitude with motivation and commitment to excellence in every task. Professional Experiences:

Strong organizational and interpersonal skills

Highly effective in promoting a positive, productive environment.

Proficient in Microsoft Windows, Word, Excel, PowerPoint.

Fast in learning new ideas, processes, concepts, and technologies.

Work well in a group setting, or individually with limited or no supervision.

Medical research and education experiences in international environment

6+ years of teaching experiences

5+ years of medical interpretation

Professional Accomplishments:

Within the last 3 years of my teaching career with A-Ihsan academy I was promoted 3 times from 4th grade home room teacher to 6th grade science teacher and finally High school chemistry teacher.

I started working at the Language line as part time interpreter and within a couple of months I was offered a full-time position.

My customer service rating is always 5 stars, and I have been recognized by my organization for my teamwork, flexibility and excellent customer service skills. Professional Experiences :

Al-Ihsan Academy

Middle School Science Teacher

South Ozone Park, New York 09/2021- 02/ 2024

Duties and Responsibilities:

Managed and taught classes of 25+ people in Middle School Science and High School Chemistry

Developed lesson plans and exams for Middle School science topics such as Physical Science (related to physics) and Live Science (about animal and plant structures), Chemistry for high school.

Helped students who were struggling with science topics to improve their grade.

Taught high school students how to do their Chemistry labs and solve chemistry related math problems and more.

Language Line Solutions USA 02/2017 - Present

Medical and USCIS Interpreter

Duties and Responsibilities:

Interpret Bengali to English and vice versa for doctors and patients in many different hospitals, clinics, dental, mental health clinics.

Interpret in bank, court, insurance companies, immigration and asylum cases.

Interpret in different schools for LEP parents, IEP meeting, school nurse and school officials. Z. H. Sikdar Women’s Medical College & Hospital (Pvt) Ltd Curriculum based tutoring

Dhaka, Bangladesh 01/2012- 08/2015

Duties and Responsibilities:

Taught different medical subjects and topics to the junior and foreign students.

Worked as an interpreter and translator of foreign delegates to the college.

Translated and interpreted medical articles, journals and books to the new students. Metropolitan Pharmacy, Inc.

Customer Service

New York, New York 03/2009- 07/2010

Duties and Responsibilities:

Provided interpretation services to the customers related to their medicine and usages.

Assisted pharmacists to gather new customer information.

Provided daily office admin works including update employee’s payroll information. Education :

MBBS/ Bachelor of Medicine and Bachelor of Surgery -Z.H. Sikder Women’s Medical College, Dhaka, Bangladesh -2016

Bachelor in Biological Sciences - SUNY College at Old Westbury, USA -2008 Activities:

Worked as private tutor for 3rd to 8th grade students (2002-2008)

Volunteered at the local community center and Hospital.

Volunteered at the office of the Labor and Delivery department of Elmhurst Hospital.

Translated different articles and books from Bangali to English. References: Available upon request.

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