Call Center Representative
Resume:
Jennifer N. Faulkner
Murfreesboro, TN 37128
********.*.********@*****.***
Statement
Looking to join a position where my people skills can be put to great use. Worked various jobs centered around customer service including many different management experiences. Answering multi-line phone systems, booking, confirming, and rescheduling appointments. Assisted with resolving various customer issues and concerns.
Professional Profile
Call Center Representative, Teleperformance, September 2021-May 2022
·Answering phone calls
·Troubleshooting tax software issues
·online training meetings and trainings
Consultant with Pure Romance, May 2018-Present
·Educational awareness for identifiable females.
·One on one sales
·Group sales
·Group Speaking
Scheduling Assistant, Care Services Management, May 2017-Dec 2017
·Assisting the Scheduling Director with creating appointments
·Talking with Nursing Facilities to see if they would like dental services
·Answering multi-line phone system
·Handling of dentures or other sensitive information in a professional manor
·Talking with families about dental visits with the tasks performed during all dental visits
Manager, Portrait Innovations, Aug 2016-Apr 2017
·Scheduling, booking, confirming appointments
·Answering multi-line phones
·Photographing many different customer styles
·Inventory, banking, and scheduling for other employees
Call Center Representative, TRX, Nov 2009-May 2010
·Answering phone calls
·Troubleshooting tax software issues
·Conducting online training meetings
Daycare Teacher, Cason Lane Children’s Center, Dec 2008-Sept 2009
·Responsible 2-4-year-old classrooms
·Assisting children in learning and development
Daycare Teacher, A Teddy Bear Daycare, June 2008- Nov 2008
·Responsible for 2-4-year-old classrooms
·Assisting children in learning and development
Education
2001-2005 Hickman County High School, Centerville, TN
·High School Diploma
Volunteer Work
Certified Graduate/Advanced Storm Spotter
Verified by the National Weather Service
tSpotter partner and Weather Ready Nation Ambassador for Rutherford County
Years of Service: 2011-Present
References- References are available on request.
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