Administrative Assistant Customer Service
Resume:
LAWRENCE FORD
**** ****** ******* **, *** Vegas, NV 89117
702-***-**** ***********@*****.***
CAREER PROFILE
Top-performing and customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Ability to discreetly manage substantial amounts of sensitive and confidential information. Possesses strong leadership skills; able to build trust and loyalty within the team dynamic.
High Academic Honors Recognition / Dean’s List.
Effective problem solver, able to assess needs and identify solutions.
Adept at managing time, coordinating details, and balancing competing demands.
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Word, Excel, and PowerPoint; Types 60 WPM.
KEY QUALIFICATIONS
Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry
Release of Information HIPAA Compliance Medical Laws & Ethics Basic Coding Skills for ICD-10 & CPT
Insurance Verification Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Administrative Assistant Medical Terminology Medical Transcription
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
EDUCATION & LICENSURE
Ultimate Medical Academy
Diploma – Medical Administrative Assistant, 2021
Welcome Home Property, LLC
Nevada State Business License, 2014
PROFESSIONAL EXPERIENCE
Lyft- Las Vegas, NV 02/2021- Present
Driver
Pick up passengers from their pickup locations.
Driving safely in according to traffic laws.
Dropping off passengers to their destinations.
Communicating with passengers about trip and travel details.
Epic Trading – Las Vegas, NV 09/2020 – 01/2022
Business Owner / General Manager
Teach and train new prospects on how to trade currency.
Administer training on team building and how to create residual income.
Help new prospects with marketing strategies to reach new levels in the company.
Run live Zoom meetings, exhibit leadership, make outbound calls, and answer inbound calls.
Schedule meetings and document information with a high attention to detail.
Welcome Home Property – Las Vegas, NV 10/2014 – 03/2022
Real Estate Investor
Locate homes that are on the market and bid on prospective homes to invest.
Make updates on purchased homes.
Place remodeled homes back on the market and resell.
Handle customer outreach and schedule appointments.
Answer inbound calls and make outbound calls, exhibiting effective communication and interpersonal skills.
Calitvmedia – Las Vegas, NV 01/2010 – 08/2023
Video Production Specialist
Film, edit, and download footage concerts, award shows, and professional sporting events.
Supervise and direct actors, camera crew, and other staff.
Set up equipment and lighting.
Utilize Premier CS6 and Adobe After Effects software.
Whole New World Travel Agency – Las Vegas, NV 12/2019 – 08/2020
Travel Agent / Customer Service
Booked vacations, resorts, hotels, shows, conventions, and flights.
Recruited, hired, and trained new recruits in the company.
Scheduled car rentals and managed confidential information.
Torrey Pines Hospital – Las Vegas, NV 11/2017 – 12/2017
Dialysis Transporter
Traveled to patient rooms and assisted in preparation for transport.
Transferred patients to wheelchair lift and onto the bus.
Ensured that patients were secure and maintained proper temperature levels.
Documented in paper log for patient check in and check out.
Nevada Behavioral Health – Las Vegas, NV 04/2014 – 04/2015
Patient Transport Driver
Picked up patients to transport to appointments.
Operated wheelchair lift.
Picked and delivered charitable items for patients.
VOLUNTEER EXPERIENCE
National Children's Cancer Society – Las Vegas, NV 03/2019 – 03/2020
Advertising Volunteer
Advertised and promoted the organization in various retail stores, resorts, and airports using merchandise, stickers, and brochures.
Raised money every month for the organization.
Set up at events and casinos.
Contact this candidate