It Specialist Direct Support

Anthony Berry

**** ********* ******* **** ***. **2

Charlotte, NC 28277

Mobile: 854-***-****

*********@*****.***

Objective

Solutions oriented IT Specialist with notable success directing a broad range of corporate IT initiatives while participating in planning, analysis and implementation of information system solutions in direct support of business objectives.

Qualifications

Management of Information systems, personnel and projects for a Global Corporation.

Problem solving, leadership, and strong communications skills.

A positive and confident personality blended with a strong work ethic.

Achieved consistent client satisfaction. Adept at developing credibility and confidence with the user community. Operate well in a free, unstructured environment. Bring new life to conventional methods. A solid reputation for upholding high ethical standards and realizing corporate goals and objectives.

Adept at developing effective security policies and procedures, project documentation and milestones, and technical business specifications.

Core Technologies Utilized

Active Directory Design and Architecture Active Directory Federated Services

Active Directory Services Group Policy management

DNS / DHCP Zscaler Proxy Services

Windows Server (2008-2022) Administration VMware vSphere Administration

Identity Access Management Domain Consolidation for Acquisitions

AS400 System Admin AS400 System Operations

Application Security Admin Exchange Administrator

Intune Microsoft Entra Azure Services

Office 365 Global Administration SOX Audit Compliancy

Employment History

Gulfstream Aerospace

Savannah, GA

Sr. Windows Administrator 09-01-2018 - 01-01-2025

Ensuring the security and efficiency of IT infrastructure by managing system updates and patches. Monitoring system performance and troubleshooting issues to resolution. Managing user accounts, permissions and email. Performing upgrades and support for AD Connect, troubleshooting sync issues with Microsoft Entra, security management, monitoring. Perform Quarterly audits, SOX audits and cyber security audits. Manage Azure subscriptions, enforcing compliance and security standards.

Sonic Automotive

Charlotte, NC

Systems Engineer III 01-17-2017 - 09-30-2018

Overseeing the entire IT infrastructure, ensuring the smooth running of all systems, managing IT teams, maintaining system reliability and security, and aligning IT operations with overall business goals by strategically planning, implementing, and monitoring technology solutions across the organization; this includes tasks like troubleshooting technical issues, coordinating with vendors, and implementing new IT upgrades.

The responsibilities of this role were to maintain and implement technical solutions, specifications, and documentation for various sized projects or daily support initiatives with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options. In addition, provide training and technical support for users with varying levels of IT knowledge. The position required the following, experience with Windows Server 2003/2008/2012/2016, Active Directory, Exchange, SCCM, SQL Server, Network, SharePoint, and Messaging Systems, strong analytical, judgment and problem-solving skills, strong oral and written communication skills, as well as strong interpersonal skills to interact with technical and non-technical clients. Also required, was an In depth working knowledge of Active Directory, IIS, WINS/DHCP/DNS, TCP/IP, Windows Server 2003/2008/2012/2016, Microsoft Azure Cloud Services, Office 365 and Exchange.

Movement Mortgage

IT Director Operations 06-01-2016 - 12-30-2016

Overseeing the day-to-day operations of an organization's IT infrastructure, ensuring the smooth running of systems, networks, and services, aligning technology with business goals, and making strategic decisions to optimize efficiency and security within the IT department; essentially acting as a bridge between technical teams and executive leadership to translate complex technological needs into actionable plans.

Atlas Copco

Rock Hill, SC

IT Support – Sr. Active Directory Administrator, 07-01-2012 – 05-31-2016

Maintain security and integrity of AD schema and provide overall security and reliability of the forest. Managed Global Domain Controllers, including upgrading of existing design and implementation of expanded controllers. Designed and configured ADFS environment. Integrated and implemented cloud-based solutions into existing application framework. Maintained Group Policy Management for all aspects of data security for applications, user and computer management. Developed and maintained policies, procedures and audits for Information security. Managed all Active Directory projects for all new acquisitions, by integrating target domains into the Atlas Copco’s Global AD environment. Managed the Global Active Directory team for cross platform audits, management of user accounts, user security and group policies. Ensured standardization, compliance and Active Directory (AD) domains and related services supporting 20K users.

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MFX Fairfax

Roanoke, Virginia

Senior Security Administrator / Senior Technical Administrator, 08-11-2007 – 06-30-2012

Provide technical support in a 24 by 7 operations environment Data Center. Provide level 2 and level 3 technical analysis, assessment, troubleshooting and resolution to end-user issues. Maintain audit compliance on Active Directory, AS/400, NT, and Client/Server. Managing Information Security and general administration support of in-house Oracle based applications. Manage and analyze business processes and workflows in order to meet our external customer’s expectations. Manage project plans and schedules in order to identify, assess and minimize project risks to successful completion.

IBM Global Services

Roanoke, Virginia

Project Manager, Global Technical Services Division, 06-01-02 - 08-10-2007

Provide technical support in a 24 by 7 operations environment Data Center, providing level 2 and 3 technical analyses, assessment, troubleshooting and resolution to end-user trouble calls. Technical support activities include user account administration, monitoring production processing servers and environments (20-distributed servers), configuration management, tape operations, storage management, and operational support and maintenance of Windows processing environments.

Unilever

Roanoke, Virginia

AS400 Operations Manager, 10-01-98 - 05-31-02

Supported Citrix, Outlook, Windows platforms and AS400 servers. Had a proven track record with success troubleshooting Dell, HP, and Cisco hardware as well as a strong understanding of VPN connectivity, Windows XP, MS Office Suite, MS Visio, MS Project, Symantec Anti Virus, Symantec and Remedy.

Elizabeth Arden

Roanoke, Virginia

AS400 Technical Administrator, **-**-**-**-**-**

Provided level 1 & 2 Helpdesk support for LAN & WAN issues in a Novell 3.12 (26 Novell Severs) and AS400 environment.

Educational Background

Southwest Virginia College

Richlands, VA

Associate degree: Biology

Project Management Institute

Project Management, CAPM

Microsoft Certified Azure Administrator

References available upon request.

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