Customer Service Post Closing
Resume:
James Helmer
Bloomfield Hills, MI *****
*********@****.***
Professional Summary
Seeking an opportunity to where I can exercise my team and leadership skills, interacting positively in a professional environment, developing and maintaining strong professional relationships. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner
JEA LLC-Waterford, MI
January 2022 to Present
Self employed transportation provider of goods, services and people. Providing superior customer service to all clients.
Import/Export Coordinator
DHL-Livonia, MI
September 2022 to December 2023
Route, plan ocean export shipments, track and trace shipments. Resolution of export documentation discrepancies with trucking and container lines for high volume automotive parts supplier. Government Insurer and Post Closing Analyst
Nations Lending Corporation-Cleveland, OH
November 2020 to April 2022
Auditing, reviewing and insuring of closed FHA/VA/Conventional/USDA mortgage loans, ensuring complete compliance with all local, state and federal regulations to fund and sell to various investors, training and coaching of new hires. Assisted with producing the corporate training manuals and guides. Post Closing/Government Insurer
First Federal Lakewood-Lakewood, OH
August 2018 to November 2020
Responsibilities include auditing conventional, FHA and VA mortgage loans ensuring all underwriting and processing conditions are cleared and file is in compliance. Insuring and guaranty of government loans. Skills
• Microsoft Office
• FHA
• Encompass
• Box truck
• Organizational skills
• Schedule management
• Load & unload
• Financial auditing
• Accounting
• Restaurant experience
• Management
• Van driver
• Leadership
• Truck driving
• Microsoft Excel
• English
• Sales
• Lending
• Negotiation
• Excel
• Mortgage Loan
• Customer Service
• Credit analysis
• Recruiting
• Delivery driver experience
• Marketing
• Financial services
• Supervising experience
• Driving
• Communication skills
• Cash handling
• Auditing
• Cash register
• Fair Housing regulations
• Retail sales
• Heavy lifting
• Pest Control
• Data Entry
• Crew management
• Banking
• Mortgage servicing
• Financial accounting
• Microsoft Outlook
• Fair Housing Regulations
• Loan Processing
• Microsoft Word
• Business requirements
• Customer service
• Supply Chain
• Financial analysis
Certifications and Licenses
OHFA Certification
January 2020 to Present
Certification from OHFA for processing, closing and underwriting and bond program guidelines. Non-CDL Class C
Chauffeur's Permit
October 2021 to August 2025
Driver's License
August 2021 to August 2025
CDL C
Additional Information
SKILLS & ABILITIES
Effectively lead and motivate people to perform at their best, to maintain a positive and enjoyable work environment. Consistently exceed company expectations and goals.
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