Information Technology Network Support

Alex Muñoz, Information Technology Specialist

Eastvale, 92880, United States, 951-***-****, *******@*****.***

SUMMARY Resourceful Information Technology Specialist with over 25 years of experience in network support and administration. Proven track record of delivering exceptional IT services for over 600 users at Irvine Ranch Water District, achieving annual savings of $100K through effective printer management. I am skilled in migrations, remote access configuration, and system reliability enhancements. Prepared to leverage expertise and strong problem-solving capabilities to support dynamic technology needs in any organization.

WORK EXPERIENCE

Dec 1998 – Dec 2023 Senior User Support Administrator, Irvine Ranch Water District - Irvine

Delivered comprehensive network support and administration for over 500 multi-company users.

Oversaw daily backups, managed user accounts and permissions, and implemented robust virus prevention strategies.

Championed the migration of all printer usage to OCE copiers, achieving savings exceeding $50K in printing costs annually.

Reconfigured routers and servers for DHCP clients and facilitated seamless remote user access.

Sep 1998 – Dec 1998 Contract IT Administrator, Lockheed Martin, IMS - Los Angeles

Provided robust network support and administration for over 1000 multi- company users.

Directed the implementation of network nodes, successfully transitioning the systems from Windows 3.x to Windows 98.

Jun 1994 – Sep 1998 IT Systems Supervisor, Fourth District Court of Appeal,

Division Three – Santa Ana

Administered effective network support for over 200 multi-company users.

Executed a comprehensive migration of servers from Novell 3.12 to Novell

4.11 and enhanced voice communication systems.

Oct 1989 – Jun 1994 Network Administrator, Squar & Clarke - Irvine

Sustained system reliability through meticulous maintenance of software and hardware for an 80+ node Novell 3.12 network.

Mar 1988 – Oct 1989 IT Systems/Word Processing Supervisor, Bank of America - Costa Mesa

Delivered comprehensive software, hardware, and system support for over 50 multi-company users.

Jun 1984 – Mar 1988 Staff Aide II/Systems Technician, County of Orange, GSA

Systems Design & Management – Santa Ana

Assisted in researching, upgrading, and implementing new systems across

various county departments.

EDUCATION

Jun 1987 – Jul 1999 Rancho Santiago College Santa Ana, USA

A.A.

Earned 66 credits toward degree.

Jun 2000 – Jul 2002 University of Redlands Redlands, USA

B.S., Management Info. Systems

Graduated with Honors, Magnum Cum Laude

Apr 1989 – Jun 1991 Orange Coast College Fountain Valley, USA

AA

Sep 1985 – Jun 1986 University of California, Irvine Irvine, USA

AA

SKILLS Network Administration Systems Administration

Technical Infrastructure Help Desk Operations/Mgmt

Server/LAN/WAN Optimization Computer Imaging/ServiceNow

Administration

Operating Systems: Windows Protocols /Networking: Cisco Route

Novell, Linux, Unix Configuration, Ethernet

Team Building & Leadership Customer Service

Efficiency Enhancement Creative Problem Solving

Research & Analysis Strategic Planning

Training & Instruction Relationship Management

Integration Management Problem Management

Technical Assistance Customer Education/Email Support

Project Management Customer Satisfaction Enhancement

Client-Server Applications Active Directory

Office 365 Administration Troubleshooting/Customer Service

Analytical Skills/Feeback Analysis Multitasking/Phone Support

TCP/IP/Chat Support Knowledge Base Contribution

Knowledge Management Product/Hardware/Software Support

Platform Expertise User Support & Issue Escalation

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