Data Entry Customer Service

Lisa Green

Sherman Oaks, CA 269-***-**** (cell)

My Customer Service qualities make me a key team player. My experience working with scheduling and dispatching has allowed me to become a detail oriented individual. Daily multitasking between high volume of calls and making appointments make me well suited for many positions. I am empathetic, understanding, patient, a fast learner and have worked many years dealing with the public, both in front and behind the scenes. It is my passion to ensure that clients feel taken care of in a respectful and timely manner. WORK EXPERIENCE

JMS AC and Heating - Van Nuys, CA July 2021 to May 2023 Dispatcher/Customer Service Coordinator

• Answer the phones as needed to schedule customers for service and sales appointments.

• Work to efficiently schedule daily service routes for technicians and ensure they are properly equipped to complete each appointment to the company's standard.

• Create purchase orders to confirm parts available for upcoming service calls and make sure the technicians have the parts needed for the day.

• Check in the work orders daily and enter the equipment model and serial number into the customer master accounts.

Bel-Aire Heating and A/C - Portage, MI November 1995 to July 2021 Service Coordinator/Dispatcher/Maintenance Coordinator

• Handle high volume of calls and greet customers at the front desk

• Schedule seasonal cleanings and problem calls of HVAC equipment for customers

• Schedule technicians per skill for daily jobs, dispatch daily jobs

• Invoice daily work orders, make sure labor and time sheets are ready for payroll

• Renew Yearly Maintenance agreements and maintain those accounts so the information is correct, create bank deposits on same

• Train new dispatchers as hired for the service department to take service calls correctly so the technicians receive the correct information needed on the job EDUCATION

High school diploma

Delton-Kellogg High School - Delton, MI

SKILLS

• Dispatching; Shafers, ESP(dESCO), Service Titan

• Data entry; Excel

• Customer Service

• Administrative experience; Microsoft Office

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