Security Officer Customer Service

Oscar A. Swanigan

Glenolden, PA ***** 215-***-**** **************@*****.***

Profile of Qualifications

Dedicated and vigilant Security Officer with 20+ years of experience ensuring the safety and security of individuals, property, and facilities in diverse environments

Proven track record in conducting thorough patrols, monitoring surveillance systems, and responding quickly to emergencies while maintaining a calm and professional demeanor

Skilled in incident reporting, conflict resolution, and customer service, with the ability to collaborate effectively with law enforcement and emergency responders

Committed to upholding security protocols, enforcing policies, and creating a safe, secure atmosphere for staff, visitors, and clients

Recognized for outstanding performance with multiple Employee of the Quarter awards in 1999, 2008, and 2013, consistently exceeding expectations in safety and service Professional Experience

MERCY FITZGERALD HOSPITAL – DARBY, PA 2024 – PRESENT SECURITY OFFICER

• Provide customer service by assisting visitors, directing them to appropriate departments, and ensuring they adhere to hospital policies

• Monitor and patrol hospital premises to ensure the safety and security of patients, staff, and visitors, preventing unauthorized access and criminal activity

• Perform routine inspections of buildings and surrounding areas to identify potential hazards, report safety concerns, and maintain a safe and secure environment

• Respond promptly to emergency situations, including medical incidents, fires, or security breaches, providing assistance and collaborating with law enforcement, fire, and medical teams as needed

• Enforce hospital policies, regulations, and safety protocols, ensuring a safe atmosphere and preventing disruptive or harmful behaviors

• Maintain detailed and accurate reports of incidents, accidents, or security-related events to ensure compliance with hospital standards and assist with future safety measures

• Support hospital staff in enforcing visitor management policies, including checking identification and issuing badges for authorized access to restricted areas THOMAS JEFFERSON UNIVERSITY – PHILADELPHIA, PA 2005 – 2025 SECURITY OFFICER

• Patrolled facility grounds to deter criminal activity and ensure adherence to policies and regulations, maintaining a secure environment for all occupants

• Delivered outstanding customer service by quickly greeting visitors, determining their needs, and addressing concerns or inquiries to safeguard the premises and contributing to a safe, welcoming atmosphere

• Compiled comprehensive and precise incident reports to document security events in compliance with legal protocols and aiding in investigations

• Skillfully developed and implemented effective security strategies to proactively address potential risks, contributing to the overall safety of the facility

• Conducted regular building and grounds inspections, securing and unlocking access points to protect staff, visitors, and assets

• Collaborated with law enforcement, fire, and emergency medical teams during incidents, efficiently managing access to critical areas and ensuring safety protocols were followed Oscar A. Swanigan 215-***-**** Page 2

Professional Experience Continued

ALLIEDBARTON SECURITY SERVICES – CONSHOHOCKEN, PA 2002 – 2005 SECURITY OFFICER

• Maintained a visible presence to ensure the safety and security of personnel and property, addressing potential threats and enforcing safety regulations

• Responded promptly to staffing shortages, ensuring continuous security coverage and adherence to established security procedures

• Built strong professional relationships with facility staff that fostered a cooperative and supportive environment for security operations

• Monitored premises regularly, identifying and reporting any damages or hazards that could pose a safety risk to the facility or its occupants

US SECURITY – WARMINSTER, PA 2001 – 2002

SECURITY OFFICER

• Conducted regular foot patrols, monitoring activities and enforcing policies to ensure a secure environment

• Actively observed and reported suspicious activities, ensuring the immediate escalation of any security concerns to the appropriate authorities

• Maintained detailed logs of incidents and activities, supporting a secure environment and minimizing risks through proactive vigilance

Additional Work Experience

Record Center Specialist, Iron Mountain – Sharon Hill, PA; 1999 – 2020 Education & Professional Development

Liberal Arts Degree Credits, Temple University

Lethal Weapons Training Act 235, Leoset Academy

First Aid, Thomas Jefferson University

Cardiopulmonary Resuscitation, Thomas Jefferson University

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