Customer Support Administrative

Ardrella L. Strickland

Service Administrator

219-***-**** ******************@*****.*** Merrillville, IN Objective Dedicated and efficient administrative support professional with 5+ years of experience in office administration. Extensive experience in providing exceptional customer support. Proficiency in using service management software and other office applications. Strong organizational and multitasking abilities. Ability to work well under pressure and handle challenging situations. Proven experience in service administration or similar position.

Education Indiana Wesleyan

Marion, IN

AS in Business

Key Skills Software (Microsoft Office)

Customer-Oriented Mindset

Adaptability

Attention To Detail

Issue Resolution

Documentation Management

Time Management

Team Collaboration

Experience Verified and maintained accurate and timely records in relation to all payment transactions, including applications, approvals, and payment records. Provided guidance and support to participants regarding the direct payments and reimbursement program, including eligibility criteria, application procedures, and payment timelines. Addressed and resolved any discrepancies related to payment requests, working with employees and educational institutions as needed. Ensured reimbursement processes comply with program guidelines.

June 2016 -present

Senior Payment Specialist

Bright Horizons Solutions

January 2010 - June 2016

Senior Payment Specialist

EdAssist – EdLink

February 2001 – December 2009

Payment Specialist - Office Assistant

CAEL (Council for Adult

Experiential Learning)

Administrative Performed front desk general office duties. Coordinate and schedule appointments, meetings, and events, ensuring effective time management. Maintain and update office records, databases, and filing systems, ensuring accuracy and confidentiality. Assist other staff members with administrative tasks and special projects as needed. Leadership Main point of contact in relation to appeals, payment discrepancies and overall inbound escalations. Worked with internal teams to facilitate resolution of escalated issues. Negotiated solutions and provided customer satisfaction balanced with policy-based resolutions of escalated issues.

Ardrella L. Strickland

Service Administrator

References Available upon request.

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