Customer Service Experience

SUMERA SAMSON

***** ** **** *** **** Richmond, TX 77407 720-***-**** sumerasamson!@gmail.com

OBJECTIVE

Seeking a cashier position where I can utilize my strong organizational and interpersonal skills.

EXPERIENCE

Sales /Cashier

Subway Richmond, TX Jan 2025 — Present

* Process customer transactions accurately and efficiently using point of sale systems.

+ Handle cash, credit, and mobile payments while ensuring proper cash drawer balancing.

+ Maintain a clean and organized checkout area to enhance customer experience.

* Resolve customer complaints and escalate issues when necessary.

Fast Food Attendant

Arby's Aurora, CO Jan 2019 — Mar 2023

+ Managed customer orders and processed payments through point of sale systems.

* Provided friendly and efficient service in a high-volume restaurant setting.

* Assisted with cash handling, ensuring accurate transactions and register balancing.

+ Addressed customer inquiries and resolved complaints professionally.

Service Associate

Bombay Bar & Grill Aurora, CO Feb 2017 — Jul 2018

* Delivered excellent customer service, ensuring a positive dining experience.

+ Handled cash and credit transactions while maintaining accuracy.

EDUCATION

High School Diploma

Mission High School Sahiwal, Pakistan Jun 1998

KEY SKILLS

+ Customer Service Excellence: Strong interpersonal skills with a focus on customer satisfaction.

+ Training & Development: Skilled in coaching employees to improve performance and efficiency.

+ Problem-Solving: Ability to handle escalated issues and implement effective solutions.

+ Time Management: Expertise in prioritizing tasks to meet deadlines in fast-paced settings.

ADDITIONAL

+ Languages: English, Hindi, Urdu

+ Availability: Full-time, Part-time, Flexible

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