Customer Service Representative

Karen Faulkner

Customer Service Representative

901-***-**** **********@*****.*** Collierville, TN 38017 PROFESSIONAL SUMMARY

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

SKILLS

Customer service Microsoft Excel Microsoft outlook Adaptability and flexibility EXPERIENCE

SORTER, Memphis, TN

Amazon, September 2020-October 2021

• Sorted and organized items according to size, shape, color, and other characteristics in a timely manner.

• Assigned items to the appropriate categories for storage and sale.

• Inspected items for defects prior to sorting them into appropriate categories. SHIPPER, Southaven, MS

Terumo Medical Corporation, January 2019-August 2020

• Ensured orders were shipped in time to arrive by customers' requested delivery date.

• Verified, packed, and labeled shipments according to company procedures.

• Prepared finished goods for shipment according to customer requirements. PACKAGER, Memphis, TN

Smith & Nephew Inc, June 2014-October 2018

• Packaged material to meet specifications per customer-supplied information and standard packaging instructions.

• Ensured that all packaging materials met industry standards for quality control purposes.

• Demonstrated strong attention to detail while packing items in boxes and containers with accuracy. ASSISTANT MANAGER, Memphis, TN

WhatsThatFragrance, March 2005-May 2014

• Helped oversee the daily operations of the store, managing staff and inventory.

• Oversaw daily financial transactions and managed cash flow to suppport profitability.

• Resolved customer complaints and handled refunds and returns to promote satisfaction. PHARMACY TECHNICIAN, Memphis, TN

Kindred Pharmacy, February 2001-March 2005

• Input patient and prescription information to produce product labels and assist in prescription filling process. Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.

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• Maintained patient confidentiality when handling records and sensitive data. EDUCATION

CERTIFICATION IN PHARMACY TECHNOLOGY, Memphis, TN

Tennessee Technology of Memphis, September 2001

CERTIFICATIONS

• Certified Pharmacy Technician

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