Customer Service Field

Nicholas Bertram

Hackettstown, NJ *****

908-***-**** • ***********@*****.***

Maintenance Technician Profile

Technically minded and solution-oriented professional with over 20 years of hands-on experience in technical systems installation, troubleshooting, and maintenance with an aim of improving organization efficiency and end-user experience.

Microsoft Certifications MCSE, MCSA, Net +, and A+ certifications

Janus Computer Training, Ewing, NJ

Professional Experience

Pitney Bowes, Pine Brook, NJ (11/20 to 2/24)

Assistant Shift Lead

Provide outstanding customer service on mail sorting machines, strappers and robotic sleeving equipment. Service is provided on site at Pitney Bowes' 5,000 square-foot mail sorting facility. Position requires attention to detail, good mechanical aptitude and the ability to solve maintenance problems in a minimum of time.

Shields Business Solutions, Moorestown, NJ ( 8/19 to 4/20)

Field Service Technician

Provide outstanding customer service on electronic banking systems. Service is provided throughout the tri-state area of NJ, NY and CT. Supervise ATM software upgrades. Position requires superior mechanical aptitude, ability to use deductive reasoning to diagnose machine malfunctions, positive demeanor and excellent communication skills

Customer Engineering Services Plano, TX (8/18 to 2/19)

Field Service Technician

Provide outstanding customer service on Lexmark network and single workstation printers. Service is provided throughout the northeast region of PA, NJ, NY and VT. Position requires superior mechanical aptitude, ability to use deductive reasoning to diagnose machine malfunctions as well as a basic understanding of network principles. Excellent customer service and communication skills are also essential

Education

High School graduate

Avionics Apprentice, Air National Guard

Military Experience

Air National Guard- Honorable

Operation Enduring Freedom Veteran

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