Technical Support Systems Administrator

Gonzalo Lopez

Portales, NM *****

********@*****.***

+1-786-***-****

Professional Summary

A Network/Systems Administrator with over 15+ years of cross-platform experience in systems administration including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals and networks.

Superior troubleshooting and technical support abilities with migrations, network connectivity, security and database applications, develop exceptional relationships with co-workers, management and end users.

Excellent communication and problem-solving skills.

• Knowledge of technology terms and developments, proficient in LAN/WAN technologies, network installation, configuration and administration.

• Virtualization using VMware (ESX/ESXi), Hyper-V, and also using Proxmox with IP Failover.

• Manage mail servers such as: MDaemon, MSExchange 5.5/2003/2010, Mdeamon, GFI KerioConnect.

• Administering Microsoft Windows 2000/2003/2008/2012/2016 Servers with Active Directory, DNS, WINS, DHCP, RAS, IIS and Group Policies.

• Implementation of Network Security: Microsoft and Linux Firewalls (Microsoft ISA Server, IPtables).

• Strong problem-solving on software systems and hardware troubleshooting.

• Able to repair, install, upgrade and maintain servers, desktop, notebook computers as well as printer.

• Advanced knowledge of Servers hardware (HP) and (Dell).

• Proficient in Access, Excel, Word, Power Point, Visio.

• Experience in SQL Server and MySQL database administration in enterprise environments.

• Development and maintenance of Web Applications using CMS (Joomla, Drupal).

• Bilingual (Spanish-English).

• Work both well independently and in a team environment with a positive attitude, and with willing to learn new technologies.

Willing to relocate: Anywhere

Work Experience

Network Administrator

SerCoNi Cubaniquel Moa, Holguin.

February 2003 to November 2006

• Installing software, and upgrading hardware parts and other peripherals.

• Perform daily backup of the systems, and print jobs.

• Install Windows XP; configure IP addresses and set up network printers and projectors.

• Verified network connectivity, Internet access, third party applications, e-mail, and software version for each PC.

• Administrator of W indows Server 2000 Data Center with Active Directory, DNS, DHCP, RAS, W INS, Group Policy.

• Using MSSQL Server, MSAccess to database administration and development. It includes Data Storage, and Management, Security Access Server, Backup and Restoring, Data Replication, monitoring.

• Provide technical support to 507 users remotely using DameWare and Radmin.

• Provide user’s technical support, analyze and troubleshoot problems that cause operational delays.

• Administrator of IM server (MS ILS, ICQ), Mail server (Exchange 5.5).

• Linux Red Hat 6 Server Administrator (IPtables, Squid proxy).

• Debian 4.0 Server Administrator (IPtables, Squid proxy).

• MS ISA 2000 Server Enterprise.

Education

Complete some college, but no degree in computing

Universidad de Moa - Moa, Holguin

September 2017 to June 2020

Skills

• Server 2000/2003/2008/2012. Linux: Debian

• PostgreSQL

• Dreamweaver

• Web filtering software (GFI W ebmonitor, SquidGuard).

• Ubuntu

• MySQL

• GIMP

• SuSE Enterprise. Unix: FreeBSD

• Antivirus Kaspersky Enterprise Space Security, ESET Enterprise Security, Symantec Antivirus Corporate Edition.

• Adobe Photoshop

• Protocols: TCP/IP & Subnetting; Routing Protocols.

• MSOffice

• Crystal Report.

• Networking Technologies (W AN/LAN, VPN, Routers, Switches, Firewalls).

• Wireless (Cisco-Linksys, Breezecom, Mikrotik); OpenW RT and DD-W RT.

• SQL Server 2000/2005/2008/2012

• Cisco IOS.

• OpenOffice

• OpenBSD

• Servers / OS: Microsoft: 2000/ XP/ Vista/ 7/ 8

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