Customer Service Data Entry

JEANNETTE AFFOLDER

********.**@*****.*** 707-***-**** Avalon, CA 90704

Summary

Experienced Manager with a strong background in operations, staff training, and customer service. Known for problem-solving, maintaining high standards, and improving efficiency in service-based businesses. Skilled in scheduling, inventory management, and ensuring smooth day-to-day operations. Looking to bring these strengths to a team-focused, customer-oriented environment.

Skills

●Complex Problem-solving

●Staff training and development

●Policy and procedure development

●Clear communication

●Inventory management

●Operations management

●Payroll management and disbursement

●Shift scheduling

Experience

Escape Room Catalina Avalon, CA

Manager

07/2017 - 12/2023

●Assisted in hiring, interviewing, and training new employees

●Managed employee scheduling and payroll processing.

●Managed client bookings, cancellations, and rescheduling.

●Helped resolve customer concerns to improve satisfaction.

●Maintained cleanliness standards and operational efficiency.

Island Spa Catalina Avalon, CA

Lead Esthetician

06/2014 - 11/2018

●Provided excellent customer service and skincare treatments to clients.

●Increased product and service sales through recommendations.

●Managed inventory levels of treatment and retail skincare products..

●Trained new service providers on proper procedures and cleanliness.

●Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Eden Day Spa And Hair Design San Anselmo, CA

Day Spa Manager

11/2012 - 05/2014

●Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventory.

●Created menus of services and packages that were attractive to customers.

●Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.

●Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.

Education and Training

Lytle's Beauty College Santa Rosa, CA

Certificate of Esthetics in Esthetics 07/2010

Blanche MacDonald Center For Applied Design Vancouver, BC

Certificate of Makeup Artistry in Makeup Design 12/2005

Casa Grande High School Petaluma, CA

High School Diploma 06/1999

References

Professional

●

Ashley Seward Hall 951-***-****

Former Spa Director Island Spa Catalina

Maureen Fletcher Bankson 917-***-****

VP of Spa Division American Leisure

Personal

Amanda Hernandez 763-***-****

Friend and former co-worker

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