Customer Service Quality Control

KB

KHADIJETOU BA

********@*****.*** 614-***-**** Cincinnati, OH 45201

Dynamic team player with a robust history of enhancing customer engagement and service at Dibella's Subs. Skilled in food preparation and health code compliance while demonstrating exceptional interpersonal skills and a positive attitude. Proven leader in crew coordination and problem-solving, ensuring quality control and efficient store operations. Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment. Customer Engagement

Order Management

Health Code Compliance

Food Running

Customer Service

Safe Food Handling

Food Preparation

Menu Memorization

Inventory Restocking

Telephone Etiquette

Clear Communication

Flexible Schedule

Quality Control Checks

Crew Leadership

Problem-Solving

Valid Driver's License

Time Management

Complex Problem-Solving

Diversity awareness

Public speaking

Positive attitude

Interpersonal skills

Active listening

Attention to detail

Self-discipline

Emotional intelligence

French language fluency

Dibella's Subs Dublin, OH

CREW MEMBER

07/2023 - Current

Greeted customers in a friendly and professional manner, ensuring customer satisfaction

Performed cashier duties such as accepting payments, issuing change, and counting money back to customers

Coordinated with other crew members to complete assigned tasks quickly and effectively

Placed orders into POS systems and handled cash and credit transactions Maintained an organized work area to ensure efficient operations Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns

Prepared food items following established recipes and safety guidelines Followed all safety and security procedures to reduce risks Trained new employees regarding company policies and food preparation procedures

Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary

Grilled meat following safety precautions

Summary

Skills

Experience

Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms, and cars

Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures

Notified kitchen personnel of shortages and special orders Replenished foods at serving stations

Plato's Closet Sawmill/Dublin Dublin

TEAM MEMBER

09/2022 - Current

I work the cash register, tag and hang clothing, enter in clothing customers have sold to us, and help customers find their desired items Formed strong bonds with my coworkers and managers Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws

Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks Resolving day-to-day issues, organizing meetings, training new team members, and implementing ideas for improvement helped me gain a better understanding of business structure

Worked well with other employees to ensure a smooth and efficient service Liberty Tavern Columbus, OH

Waitress

06/2024 - 08/2024

Greeted customers and provided menus.

Assisted in seating guests at tables or booths.

Took orders for food and drinks and delivered them to guests. Replenished beverages when necessary.

Checked back with customers throughout meal service to ensure satisfaction.

Answered questions about menu items, ingredients, and pricing. Bussed tables as needed during peak hours.

Communicated daily specials to customers.

Prepared checks accurately and processed payments promptly. Maintained a clean work station by restocking supplies, wiping down counters.

Provided excellent customer service by addressing any complaints or concerns promptly.

Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Performed basic math calculations when computing bills for customers' meals.

Assisted other wait staff members in times of heavy customer traffic. Ohio Thrift Store Columbus

CASHIER

06/2022 - 07/2022

Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales

Provide outstanding customer service to all customers who enter the store Add up all of the payments I've received throughout the day I'm making use of a register system

Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds

Counted cash in the register drawer to keep the register balanced at the start and end of each shift

Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly

University of Cincinnati, Carl H. Linder CB Cincinnati Bachelor of Arts in Marketing Research

Expected in 05/2028

Scioto HS Dublin, OHIO

Diploma

05/2024

[Honor Roll] Recipient

Graduated summa cum laude

Participated in Special Education, 2023

4.2 GPA

Social Studies, English AP Course

French, Advanced

Fulani, Native

SPECIAL EDUCATION, Scioto HS, Dublin, OH, 10/01/23, 12/31/23, Special needs students taught to work in professional environment through school's kindness cafe open to students and staff. Education

Languages

Volunteer Experience

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