Delivery Driver Front Desk
Resume:
Tosha Stinnett
Sevierville, TN *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash-Sevierville, TN
December 2023 to Present
Pick up orders & Deliver them to Customer's homes or place of employment. Front Desk Receptionist
Extreme Vinyl Graphics-Sevierville, TN
January 2024 to February 2024
Was first point of contact with customers by phone or coming into shop. Answered multi line phones, quality checked products once they were finished, processed payments for customer. Small Business Owner/Operator
Landscaping-Sevierville, TN
May 2021 to July 2023
Ran a small landscaping business in North Carolina for a gated company. We done anything from building retaining walls, mowing & weed eating yards, cleaning out weeds & debris from water fountains & ponds to cutting trees down & clearing property off.
Package Handler
FedEx Ground-Kodak, TN
August 2022 to December 2022
• Had multiple trailers or trucks to load each morning to be delivered to customers
• Took packages off of the conveyor belt & scanned them & placed them in the correct trailers or trucks Acct Setup Coordinator
U.S. Bank-Knoxville, TN
October 2017 to December 2019
Entered applications into the System from a paper application. Data Entry entry level position. Patient Service Representative
Covenant Medical Management-Sevierville, TN
December 2011 to October 2017
Consulting with & referring patients to appropriate health practitioners when needed. Verifying information in the computer system is up to date & accurate. Pulling patients charts for upcoming appointments & filing them back. Maintaining 100% compliance with all hospital & government regulations. Sending medical orders for procedures and labs, as well calling to schedule them at 2 different facilities. Posting charges for clinic days, posting company's for visits, and balancing the day out. Charging out hospital cards when the providers are on call at the hospital and balancing out. Answering multi line phone lines and transferring them as needed. Scheduling follow up appts.
Working on the on call schedules and pacemaker schedules and making sure they are accurate in the scheduling system.
Certified Nursing Assistant
University of Tennessee Medical Center-Knoxville, TN July 2010 to December 2011
Completed and submitted clinical documentation in accordance with agency guidelines. Read & recorded temperatures, pulse, & respirations. Prepared patients rooms prior to their arrival.
Collected urine & fecal samples.
Positioned residents for comfort & to prevent skin pressure problems. Assisted with transferring patients in & out of wheelchairs & adaptive equipment. Obtained & set up suction equipment.
Charted daily information on the patients such as daily input & outputs, eating percentages, weight, and activity.
Education
High school or equivalent
Sevier County High School - Sevierville, TN
August 1999 to May 2002
Skills
• Data Entry (7 years)
• Documentation (7 years)
• ICD-10 (1 year)
• ICD-9 (4 years)
• Patient Scheduling (5 years)
• Microsoft Office (2 years)
• Typing
• Office experience
• Microsoft Outlook
• Front desk
• Phone etiquette
• Bookkeeping
• Customer service
• Tax experience
• Accounting
• ICD-10
• Hospital experience
• Cash register
• Documentation review
• Driving
• Specimen collection / processing
• Medical Billing
• Insurance Verification
• Medical Coding
• Computer skills
• Microsoft Excel
• Multi-line phone systems
• Office management
• Cash handling
• Customer relationship management
• Merchandising
• Delivery driver experience
• Analysis skills
• Communication skills
• Medical coding
• ICD-9
• Planograms
• Microsoft Office
• Microsoft Word
• Administrative experience
• Medical scheduling
• Retail sales
• Caregiving
• Medical terminology
• Medical records
• EMR systems
• Medical office experience
• Sales
• Account management
• English
• Supervising experience
• Marketing
• Animal care
• Pet care
• Social media management
• QuickBooks
• Clerical experience
• Outdoor work
• Property management
• Animal restraint
• Payroll
• Recruiting
• Human resources
• Mobile devices
• Data entry
Certifications and Licenses
Driver's License
July 2023 to July 2031
CNA
Assessments
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Office manager — Proficient
December 2023
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Attention to detail — Proficient
February 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
December 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Working with MS Word documents — Completed
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Business math — Proficient
July 2022
Using basic math to solve problems in a business context Full results: Proficient
Front desk agent (hotel) — Proficient
December 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Managing accounts in QuickBooks — Completed
February 2024
Using QuickBooks software to manage business financials Full results: Completed
Spreadsheets with Microsoft Excel — Proficient
December 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Bookkeeping — Proficient
February 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Warehouse safety — Proficient
December 2023
Using safe practices in a warehouse setting
Full results: Proficient
Protecting patient privacy — Proficient
June 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Cleaner fit — Proficient
April 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Retail merchandising — Proficient
June 2024
Planning, designing, building, and maintaining merchandise displays Full results: Proficient
Medical billing — Completed
June 2024
Understanding the procedures and forms used for medical billing Full results: Completed
Forklift safety — Proficient
June 2024
Best practices and safety hazards in forklift operation Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Mechanical knowledge — Proficient
November 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Completed
December 2023
Understanding and using medical terminology
Full results: Completed
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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