Customer Support High School
Resume:
High School Diploma, Anti
Bullying Program:
Nueva Esperanza Charter School
Philadelphia, PA
GPA: 3.8
****.******@*****.***
Philadelphia, PA 19135
Skills
• Securities Safekeeping
• Loss Prevention
• Excellent customer support
• Detail oriented
Ability to carry out tasks with
minimal supervision
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• Meticulous worker
• Self motivated
• Punctual
Education And Training
Diligent, team player who is eager to take on challenging tasks and support team. Bringing 4+ years of security experience. Safety-conscious and quality-minded. Approaches daily challenges with flexibility and openness to changing needs. Excellent work ethic with great communication skills, multitasking, and prioritization skills.
Restaurant Depot - Stocking Associate
Philadelphia, PA
11/2021 - Current
ANA Security Group - Security Officer
Philadelphia, PA
11/2020 - 10/2021
George Cruz
Summary
Experience
• Arranged product on shelves following merchandising guidelines
• Stocked merchandise by UPC codes and read labels to match
• Inspected items received for damage or other issues
• Attached price labels to products and updated sales floor signs Operated tracking scanners to update and maintain accurate inventory information
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Stocked shelves with new merchandise and checked for outdated or damaged items
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• Lifted materials of varied weights on regular basis Followed company guidelines for cleaning and sanitizing work surfaces and equipment
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Answered questions and inquiries per shift regarding products, prices and availability
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Checked delivered merchandise and order information to verify shipment accuracy
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Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
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Addressed problems quickly and reported clear information while working under minimal supervision
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Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
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• Monitored premises and recorded activity in daily officer reports
• Secured personnel and premises by inspecting buildings and patrolling property
• Verified photo IDs and tickets to allow guests passage Documented security-related situations and submitted in-depth reports to superiors
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• Reported safety hazards for remediation response Rite Aide Pharmacy - Asset Protection Associate
Philadelphia, PA
12/2018 - 11/2020
Forman Mills - Security Guard
Philadelphia, PA
10/2014 - 12/2018
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
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Enforced security regulations and escorted non-compliant individuals to private areas for processing
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• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Controlled reduction of loss inventory by protecting company assets
• Identified potential shoplifters and alerted management
• Produced well-written reports detailing shoplifting and attempted theft Detained shoplifters and contacted local law enforcement for immediate assistance
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• Maintained safety and security of premises, visitors and employees
• Reviewed CCTV footage to obtain evidence of theft
• Increased case resolution by 25%.
Addressed problems quickly and reported clear information while working under minimal supervision
•
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
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• Surveyed multiple CCTV feeds to closely monitor important areas on grounds Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
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• Observed patrons and customers to quickly address security situations Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
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