Customer Service Case Management

LEWIS MCFADDEN

*****.******@*****.*** 415-***-**** San Francisco, United States 94109

Summary

Hardworking General Construction Laborer with enthusiastic personality and strong work ethic. Energetic and organized individual with great skills in blueprint reading and hazardous material handling.

Skills

Community activities

Case management experience

Compassionate client care

Client safety and first aid

Knowledge of state regulations

Customer service

Project planning

Friendly, positive attitude

PPE use

Time management

Organizational skills

Reliable and trustworthy

Blueprint analysis

Trench digging

Job site setup

Debris removal

Safety protocols

Concrete mixing

Hand tool operations

Recordkeeping abilities

Experience

IHSS Adult Services Program

In-Home Healthcare Provider

06/2020 - Current

Maintained clean and well-organized environment for client happiness and safety.

Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Helped clients stay happy and healthy by providing mental and emotional support.

Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Supervised medication administration, personal hygiene and other activities of daily living.

Consultant San Francisco, CA

General Laborer

06/2015 - Current

Maintained clean, safe working environment by removing waste from job site prior to shift completion.

Used picks and shovels to dig, spread and level dirt and gravel.

Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.

Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.

Logged inventory of materials to maintain access to supplies.

Collaborated with craft teams to complete large-scale construction projects.

Consultant

Security Guard

05/2014 - 06/2015

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Responded to and thoroughly investigated reported incidents to protect company assets.

Warned persons of rule infractions or violations and evicted violators from premises.

Education and Training

Mission High School San Francisco, CA

High School Diploma

06/2011

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