Customer Service Data Entry

MYKALIA HART

SKILLS

OFFICE EXPERIENCE

POS

WORD PROCESSING

MULTI-LINE PHONE PROFICIENCY

SCHEDULING APPOINTMENTS STRONG

INTERPERSONAL SKILLS BOOKKEEPING

TYPING

EXPERIENCE

SCHEDULING

SAFE FOOD HANDLING PROCEDURES

RESTAURANT EQUIPMENT MAINTENANCE

DISPLAY RESTOCKING

TRAINING AND MENTORING

MULTITASKING ABILITIES

CONFLICT RESOLUTION

1770 DORGAN ST, *************@*****.*** 769-***-**** JACKSON MS, 39272

BYRAM,MS

OBJECTIVE

Ambitious driven adult with strong work ethic and ability to thrive in team-based or individually motivated settings.

EXPERIENCE

Office Assistant

New Mount Calvary - Jackson, MS April 2022 to Present

• Performed data entry tasks into various computer systems accurately and efficiently

Answered inbound calls in a professional manner and directed callers to the appropriate personnel.

Managing and scheduling appointments also sending and receiving outgoing, and incoming mail

. Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Customer Service Representative, KJLHS Sitting Services February 2022-July 2024 Ridgeland, Mississippi

Answered inbound calls, chats and emails to facilitate customer service.

Contacted customers about potential service upgrades, new services and account changes.

Contacted customers about potential service upgrades, new services and account changes.

Maintained records of customer interactions, transactions, comments, and complaints.

Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Food Prep

Chick-fil-A Restaurants, March 2023-April 2024 Byram, USA

Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.

Trained new employees on basic kitchen duties such as food prep techniques and safety protocols.

Organized refrigerator shelves with labeled containers of prepared foods in order of expiration date.

Sanitized food preparation surfaces properly by using approved cleaning products.

Food Prep

Sonic Drive In, February 2021-January 2023 Byram, USA

Answered phone calls regarding inquiries about products or services.

Provided customer service support to ensure satisfaction.

Organized inventory shelves for easy access and maintenance of stock levels.

Maintained a clean and organized work area throughout shift.

Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.

Adhered to safety guidelines while operating machinery or stocking shelves.

EDUCATION

Wing-field High School - Jackson, MS

August 2019 to may 31 2023

Graduated- May 31 2023

AWARDS AND ACKNOWLEDGEMENTS

When I was in high school I was in this program for school called Mississippi jobs and careers development I had to help out around my school.

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