Customer Service Packaging Associate

NERICA KALUNGA

Mobile: 817-***-**** **************@*****.***

Summary

Dedicated public administrator and sports coach, with experience working with formulife at the moment as a packaging associate, I’m a quick learner and able to adjust at any sort of jobs position, To be a valuable addition to any organization that takes me on board by providing it with a service that meets the institution's goals and vision. To effectively perform given tasks and minimize errors that are detrimental to the organization. To maximize potential by learning more skills and growing as a professional and stay up to date with newtrends.

Skills

• Multitasking and prioritizing

• Attention to Detail

• Efficient and Detail- Oriented

• Good listening and problem-solving

• Computer skills: PowerPoint, Ms word, Ms office, Ms excel, spreadsheets, outlook, zoom app

• Fluent in English and French

PROFESSIONAL EXPERIENCE Packaging associate at formulife September 2024- current ( packaging different items)

Customer service experience

at Olympic Youth Development Center January 2020-2022

●Help customers to select the best sports,

●Answering phone calls

●Scheduling appointments

●Providing exceptional customer service internal and external

●Answering customers needs

●Giving satisfaction answers to customers

Sports Coach experience

Baseball5 and Softball Head Coach at OlympicYouth Development Center, Lusaka, Zambia 2021-2023

●Coaching

●Recruiting

●Team selection

●Games planner

●Game official

Education

● Africa University: Bachelor of Science honors degree in public administration and management August 2021- June 2023

License: D1 U. S Soccer Coach

Certificates

1. Double Goal Coach: Coaching for winning and life lessons, Certified by PCA 2024

2. CPR/AED/First-Aid, Certified by National CPR Foundation 2024

3. Sports Nutrition certified by NFHS 2024

4. Sportsmanship certified by NFHS 2024

5. The female and male athlete triad certified by NFHS 2024

6. protecting Student from Abuse certified by NFHS 2024

7. Student mental health and suicide prevention certified by NFHS 2024

8. Heat illness prevention certified by NFHS 2024

9. concussion in sports certified by NFHS 2024

10. The collapsed student certified by NFHS 2024

11. Communicable skin infections certified by NFHS 2024

12. Sudden cardiac arrest certified by NFHS 2024

13. ACL injury prevention certified by NFHS 2024

14. World Baseball Softball Confederation Course forcoaches and game officials 2022

15. World Baseball Softball Confederation for recognition of participation in the Baseball5 workshop for Game Officials, 2023

16. Zambia Baseball Softball Association for recognition of participation in the Baseballs Seminar for ProvinceCoordinator, 2023

17. National Olympic Committee of Zambia certificate for successfully attending the Mental Health in SportsSeminar, 2022

18. World Anti-Doping Agency certificate forInternational level Athletes Education Program, 2022

References

1. Mr Ernest Malambo

Head of Marketing

Olympic Youth Development Centre

+260*********, *************@*****.***

2. Coach Berenato Agnus

Retired Head Coach at Pitt (Basketball Team)

+1-404-***-****, *************@*****.***

3. Coach Mike Fungai, +861**********, ********@*****.***

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