Case Manager Services Coordinator

MICHAEL RUSSO

973-***-**** ************@*****.***

www.linkedin.com/in/michaelrusso95/

SUMMARY

Versatile client advocate with a clear understanding of mental illness, strong knowledge of potential client needs, and proven track record of expressing empathy and compassion. RELEVANT EXPERIENCE

Prevention is Key, Rockaway, NJ, June 2023 – October 2024 Recovery Services Coordinator

• Coordinated and maintained on-call coverage schedule for OORP (Opioid Overdose Recovery Program).

• Led multiple OHH (Operational Helping Hand) initiatives, managing the client journey from service offerings through treatment options and follow-ups. Case Manager / Peer Recovery Specialist

• Implemented and shape the grant-funded Recovery Management Checkup program.

• Developed and foster relationships with local groups and agencies through community outreach efforts.

• Utilized evidence-based practices including motivational interviewing (MI), as well as tools such as the Brief Assessment of Recovery Capital (BARC-10) and the Engagement Scale Data (ESD). Mental Health Association of Essex and Morris, Parsippany, NJ, August 2022– June 2023 Recovery Counselor

• Contributed to the development, implementation, monitoring, and updating of the individualized rehabilitation plans.

• Served as the client's advocate when interacting with the follow government agencies: Department of Community Affairs, Office of Temporary Assistance, Social Security Administration, local food banks, Saint Clare’s Behavioral Health Wellness and Recovery Center.

• Record keeping as required by funding sources through the electronic clinical record software, and / or accreditation agencies.

Vantage Health System, Englewood, NJ, September 2017 – May 2018 Residential Services Intern

• Executed house visits and communicated with clients to ensure well-being and independence.

• Coordinated with maintenance and other departments within faculty.

• Directed Alcohol Anonymous meetings to explore struggles and setbacks of clients within a safe space.

Bright Side Manor, Teaneck, NJ, January 2016 – May 2017 Intern Coordinator

• Coordinated and implemented events and activities at two facilities including independent and assisted living.

• Conducted one-on-one emotional and mental support for geriatric residents to foster independence and happiness.

• Revamped social media platforms to generate online community forum for hundreds of members.

WORK EXPERIENCE

Redemption Road Foods, Flanders, NJ, October 2021 - August 2022 Production Associate / Quality Control Technician

• Executed shipping and receiving orders to fulfill business-to-business relations.

• Trained and experienced in the proper use of machinery such as form fill seal and blending machine.

• Ensured reliability, efficiency, and consistently hitting quality standards. Zinburger, Morris Plains, NJ, May 2017 – March 2020 Food Runner / Line Cook / Wait Staff

• Facilitated food preparation between kitchen and floor staff.

• Guaranteed guest satisfaction by ensuring a positive dining experience.

• Managed high volume of orders to sustain efficient and timely workflow. The Cookie Lady Café, Point Pleasant, NJ, November 2013 – November 2015

• Maintained reputation and cleanliness standards of the café.

• Exceeded customer satisfaction needs by providing fast and efficient service to over 30 people.

• Filled in vacant positions such as cooking and cleaning when needed during busy hours. EDUCATION

Ramapo College of New Jersey, Mahwah, NJ, September 2016 - December 2018 School of Social Science and Human Services

Bachelor of Science in Social Work

Ocean County College, Toms River, NJ, September 2013 - August 2016 Associates of Arts, Liberal Arts

VOLUNTEER EXPERIENCE

Market Street Mission, Morristown, NJ, November 2016 – December 2016 Volunteer

• Categorized clothing according to item style to better assist the distribution process.

• Advertised diverse products to elevate company’s profits.

• Insured quality customer service to increase daily sales percentages.

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