Information Technology Support

Shaheen Naz

Information Technology Support

IL, Rockford +1-310-***-****

*******.******@*****.*** linkedin.com/in/shaheennaz07

U.S. Work Authorization No Visa Sponsorship Required

Information Technology Support with a passion for delivering high-quality solutions that meet the evolving technology needs of businesses. Successfully manage complex systems, networks, and infrastructure while driving innovation, improving processes, and optimizing system performance. Work collaboratively with cross functional teams and effectively communicate complex technical concepts to both technical and nontechnical stakeholders. Stay up to date with the latest technology trends and best practices via continuous learning and focus on improvement.

WO R K E XPE R I EN CE

IT Support High Speed Internet Service Provider Kabul, Afghanistan Feb 2021 – Sep 2022

• troubleshoot and resolve hardware, software- and network-related problems encountered by end-users.

•Install, certify, and troubleshoot campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.

•Perform primary network system administration on network servers as needed.

•Perform, diagnostics and troubleshooting of computer system hardware, projectors, operating systems (Windows) computer lab and networks (wired and wireless) on a daily basis.

•Monitoring of the network connection daily to ensure a stable and responsive network environment.

•Maintenance of up-to-date parameters of information for the network clients and electronic mail.

•Install, troubleshoot, and repair telecommunications equipment, and data/voice cabling including computer and telephone lines.

•Able to install, configure, operate, and use fingerprint machines.

•Able to register staff fingerprints into FP machines and produce standard reports as required.

•Set up and configure desktop computers, peripherals, and accounts assigning security levels.

•Install software and repair hardware and peripherals.

•CCTV installation and Backup from DVR.

•Install and maintain MiKroTik Server, Dell PowerEdge, and Cisco Switch.

•Provides basic troubleshooting, and maintenance for computer equipment (e.g. microcomputers, disk drives, copiers, scanners, and laser printers).

Maintains a proper filing system for the department

IT Support Amir Hajizada Hospital Kabul, Afghanistan Dec 2022 – Mar 2024

Part Time Job

•troubleshoot and resolve hardware, software- and network-related problems encountered by end-users.

•Install, certify, and troubleshoot campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.

•Perform primary network system administration on network servers as needed.

•Perform, diagnostics and troubleshooting of computer system hardware, projectors, operating systems (Windows) computer lab and networks (wired and wireless) on a daily basis.

•Monitoring of the network connection daily to ensure a stable and responsive network environment.

•Maintenance of up-to-date parameters of information for the network clients and electronic mail.

•Install, troubleshoot, and repair telecommunications equipment, and data/voice cabling including computer and telephone lines.

•Able to install, configure, operate, and use fingerprint machines.

•Able to register staff fingerprints into FP machines and produce standard reports as required.

•Set up and configure desktop computers, peripherals, and accounts assigning security levels.

•Install software and repair hardware and peripherals.

•CCTV installation and Backup from DVR.

•Install and maintain MiKroTik Server, Dell PowerEdge, and Cisco Switch.

•Provides basic troubleshooting, and maintenance for computer equipment (e.g. microcomputers, disk drives, copiers, scanners, and laser printers).

•Maintains a proper filing system for the department.

Computer Hardware Technician Pentium Computer Technology Peshawar, Pakistan

•Installing software or hardware.

•Maintaining and repairing equipment.

•Troubleshooting different computer issues.

•Operating System Installation

•Partitioning & Formatting

•Assembling

•Disk Managers

•Configuring computer networks.

•Providing technical support on-site or via phone or email.

T E CH N I CAL S K ILL S

Operating System (Microsoft Windows, Linux) MS Office Package Basic & Advance Hardware of Computer

CompTIA A+ & CompTIA N+ Virtualization VMware ESXI 6.5 & VMware Workstation I Basic in DELL PowerEdge Server Configurations MiKroTik MTCNA Web Hosting Administration cPanel

E DU CA TIO N

GED General Study Habibia High School Kabul Afghanistan

2021

C E R TI F I CA TIO N S

CompTIA A+

CompTIA Network+

L A N GU A G E S

English Dari/Farsi Pashto Urdu

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