Patient Access Care

FATEMA JOHORA, PHARMD

Suwanee,Georgia • *************@*****.***• 305-***-****

PROFILE

Highly skilled and quality-focused pharmacist with a proven track record in pharmacy settings, diligently managing all clinical aspects of prior authorizations, optimizing patient access to medications through thorough evaluation and adherence to regulatory standards. Proficient in fostering effective communication, both written and verbal, with prescribers and healthcare teams and leveraging technology for efficient query resolution. Passionate about delivering high-quality patient care through collaboration with healthcare professionals to maximize outcomes.

CORE COMPETENCIES

● Prior Authorization Processes

● Medication Therapy Management

● Pharmacy Benefit Management

● Patient Education & Advocacy

● Record Keeping & Documentation

● Drug Utilization Review (DUR)

● Customer Service Management

● Quality Control & Assurance

● Medical Writing & Communication

● Multidisciplinary Collaboration

● Sound Clinical Decision-Making

● Effective Communication

PROFESSIONAL EXPERIENCE

Walgreens, Miramar, FL September 2021- January 2025 Clinical Data Review Pharmacist

• Orchestrated and supervised the day-to-day operations of the central pharmacy, ensuring the precise verification of prescription intake and adeptly managing a high volume of inbound and outbound phone calls (60+ daily) to uphold efficiency and accuracy.

• Collaborated closely with healthcare providers to streamline prior authorizations and facilitate access to necessary medications.

• Conducted comprehensive and detailed Drug Utilization Reviews (DUR) of patients' medication profiles, employing a meticulous approach to ensure medication safety and minimize potential pharmacologic interactions.

• Utilized a combination of professional judgment and direct communication with physicians to swiftly address any identified issues.

• Provided personalized recommendations on over-the-counter devices or medication options, drawing upon extensive expertise to tailor solutions that effectively addressed individual symptoms and enhanced overall patient well-being. Aspen Rx, Remote December 2021- December 2023

Medication Therapy Management Pharmacist

• Conducted comprehensive medication reviews (CMRs) to optimize patient therapy, improve adherence, and prevent adverse drug interactions.

• Developed personalized medication action plans (MAPs) to enhance patient understanding and promote effective self- management.

• Collaborated with healthcare providers to adjust therapy regimens, ensuring safe and effective pharmacological treatments.

• Utilized a combination of professional judgment and direct communication to swiftly address any identified issues. Broward Health North March 2019 – May 2021

Senior Pharmacy Technician

• Assisted hospital pharmacy staff in processing new orders, restocking Pyxis dispensing cabinets, preparing stock medications, and delivering medications to the unit in a timely manner.

• Answered telephone calls to the pharmacy from both providers and nursing units, triaging needs and assisting with order tracking or missing medication requests.

• Dispensed, delivered, and documented the use of controlled substances, monitoring for Pyxis discrepancies and resolving miscounts and other technical issues.

• Worked on a pharmacy team project to update pharmacy labels and reflect changes in formulations stocked, ensuring that pharmacy labels remain accurate and labeled appropriately. ADDITIONAL EXPERIENCE

Website Designer, Refugee Wellness Program (Start-Up)

• Assisted with the development of a website targeting non-English speaking refugees to assist with health and medication access

• Provided information concerning access to health and medication resources including free services, patient education, and assistance with obtaining healthcare and prescriptions Health Education Counselor, Larkin University

• Attended seminars and educated patients on the management of chronic disease states, presenting basic disease state information as well as lifestyle modifications and information about available medication therapies EDUCATION

Doctor of Pharmacy (PharmD), Larkin University, Miami, Florida May 2021 Associate of Arts, Broward College, Davie, Florida May 2017 LICENSURE & CERTIFICATIONS

Georgia Pharmacist License (RPH035343) Expiry: December 2026 Florida Pharmacist License (PS66602) Expiry: September 2025 Basic Cardiac Life Support, American Red Cross

Languages

English – Fluent Urdu - Fluent

Bangla – Fluent Hindi - Fluent

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Epic, Nexgen, Oracle, RxClaim, PeopleSoft, Intercom Plus

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