DOLORES DETAVERNIER
Ypsilanti, MI 48197
********@*****.***
PROFESSIONAL SUMMARY
Property Manager and licensed Real Estate professional with over 27 years of experience. Proven expertise in tenant relations, sales, marketing and business transactions.
SKILLS
●Realtor
●ARM certified
●Tenant and eviction laws
●Resident Retention
●Strong Closer
● Performance driven
●Resident focused
●Accounts receivable and payable
●Knowledge of Federal Fair Housing Laws
●Proficient in Word and Excel
WORK HISTORY
Property Manager 10/2007 to 05/2017
Promanas Group
2433 Oak Valley Drive, Ann Arbor, MI 48103
●Maintained and wrote original leases and renewals.
●Developed, reviewed and submitted operating and capital budgets.
●Verified all customer complaints were handled promptly and appropriately.
●Maximized rental income while minimizing expenses through effective planning and control.
●Prepared specifications, solicited bids and approved contracts for building services.
●Communicated effectively with owners, residents and on-site associates.
●Analyzed operational information for impact on NOI, identified trends and recommend appropriate adjustments.
●Verified income, assets and expenses.
●Completed a file tracking sheet for each applicant.
●Supervised maintenance and office staff.
●Completed final walk-through and processed security deposit refund.
Property Manager 05/1990 to 09/2007
Huron Towers
2200 Fuller Court, Ann Arbor, MI 48105
●Managed two 12 story high-rises consisting of 360 units and 10 commercial suites averaging
99% occupancy.
●Hired and supervised 14 office and maintenance personnel.
●Planned and supervised all renovations and capital improvements.
●Created all marketing materials and ran campaign.
●Implemented a kitchen and bath upgrade program.
●Initiated and managed an executive furnished apartment program.
●Negotiated cell tower contracts.
●Processed accounts payables and receivables.
●Established an on-site cafe and fitness center.
EDUCATION
Eastern Michigan University
BS in Marketing