Customer Service Representative

Summer Freeman

*************@*****.*** 270-***-**** Woodburn, KY

SUMMARY

A fellow Virgo seeking a Remote Customer Service Representative role with 24 years of experience in customer service and technical support. Proven problem-solving skills and empathy in resolving complex customer issues, enhancing satisfaction and loyalty. Strong communication and multitasking abilities, demonstrated through roles at DirecTV and Kirby Vacuums, ensuring seamless customer interactions in remote settings. WORK EXPERIENCE

Dollar General Wooburn, Kentucky

Lead Customer Service Associate / Key Holder Aug 2024 - Feb 2025

• Assisted customers with product inquiries and purchasing decisions, enhancing overall customer satisfaction.

• Managed inventory tasks, including unloading, stocking, and front-facing merchandise to maintain a

• well-organized sales floor.

• Ensured store cleanliness through the completion of cleaning tasks, contributing to an inviting shopping

• environment.

• Performed end-of-day procedures by accurately counting down registers and preparing bank deposits.

• Contributed to employee development by assisting in the training of new staff members. Healthy Housekeeping Bowling Green, KY

Owner/Operator Jan 2003 - Mar 2020

• Directed business operations, encompassing advertising, client acquisition, and adherence to local regulations.

• Delivered extensive housekeeping services, including cleaning, laundry, and schedule organization.

• Sustained high safety and housekeeping standards throughout service delivery. DirecTV Bowling Green, KY

Technical Support/Customer Service Representative Jan 2004 - Dec 2006

• Managed customer inquiries and service requests through inbound and outbound calls, collaborating with internal teams to resolve complex issues and enhance account management.

• Utilized upselling techniques to promote additional services, maintaining comprehensive knowledge of current promotions.

Windover Apartments Bowling Green, KY

Assistant Manager Nov 2000 - Jul 2005

• Assisted in recruitment, training, and professional development initiatives, contributing to enhanced team performance and operational efficiency.

• Resolved escalated customer concerns, improving customer relations and maintaining brand loyalty. Kirby Vacuums Bowling Green, KY

Customer Service Representative Feb 1999 - Apr 2000

• Delivered exceptional customer service by effectively addressing inquiries, resolving complaints, and providing detailed product information to enhance customer satisfaction and loyalty. Sally’s Beauty Supply Bowling Green, KY

Cashier Aug 1997 - Jan 1999

• Efficiently managed cash register operations, processed transactions, and provided exceptional customer service to enhance the shopping experience at Sally's Beauty Supply. Dairy Queen Bowling Green, KY

Cashier Jan 1996 - Jul 1997

• Managed customer transactions efficiently and accurately, ensuring a high level of customer satisfaction and maintaining the integrity of cash handling procedures. EDUCATION

Husson University

Associate of Science, Animal Care and Behavior

Bangor, ME

Western Kentucky University

Associate of Science

Bowling Green, KY

American School

High School Diploma

Lansing

May 2001

SKILLS

Friendly and Positive Attitude • Task Prioritization • Multitasking • Excellent Communication • Self-Direction • Verbal Communication • Written Communication • Fast-paced Environment • Patience • Team Collaboration

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