Customer Service Retail Sales

Joshua Miceli

Auburndale, Fl ******.********@*****.*** 252-***-**** linkedin.com/in/joshua-miceli

PROFESSIONAL SUMMARY

When I first started working just out after school, I started in the restaurant industry and found it not for me so I transitioned to retail sales whist I figured out what industry I wanted to pursue for my future. With the previous and current industry, I work in I have learned many things about customer service, corporate phone etiquette, and working with a team around me.

EDUCATION

University of Central Florida Orlando, Fl

Professional Cybersecurity Certificate July 2024–April 2025

Courses: Wireshark Introduction, AWS Introduction, Python Introduction

Polk State Winter Haven, Fl

Associates in Arts in Liberal Arts and Sciences

CERTIFICATION & SKILLS PROFILE

Certifications: CompTIA Security+(TBD), CompTIA Network+ (TBA), AWS Certified Security(TBA)

Tools: Wireshark, CISCO Packet tracer, Windows PowerShell, etc.

Transferable Skills: Time Management, Customer Service, Computer Literacy, Phone Etiquette, Adaptability, Organizational Skills, Emotional Intelligence, and Communication Skills.

PROFESSIONAL PROJECTS

Educational Labs during the UFC Professional Cybersecurity Certificate UCF

Program Start July 2024–Program End April 2025

Active Directory Installation and Setup

Overview: This lab was an introduction of how to install and set up AD on a virtual server and client

Skills: Active Directory, OU management, and GPO management.

PROFESSIONAL EXPERIENCE

Lowes Home Improvement, Lakeland, Florida April 2024–Present

Paint Sales Associate

As Paint associates, we are Responsible for understanding customer needs, recommending paint and stain, customizing product to customer needs, keeping stock, and working with the other associates to keep the store running smoothly.

Commonly used Skills:

Customer Service

Time Management

Organizational Skills

Adaptability

Phone Etiquette

Contact this candidate