It Infrastructure /Network Engineer/Administrator/Support

Vipul Patel

St. Anthony MN *****● +1-612-***-**** ● *********@*****.***, LinkedIn

A permanent resident in the U.S (authorized to work for any employer)

An IT professional with 20+ years of experience in Infrastructure Management, Cyber Security & Applications

Led and managed 15+ team members across multiple customer locations using strategic planning based on team capabilities, implementing/enhancing processes, and empowering team for on time/budget project execution

Identified and mitigated Cybersecurity risks using compliance audits, implementing multi-level plan on identified vulnerabilities, and supporting aftermarket services

A Servant Leader with an entrepreneurial mindset, strong organizational and interpersonal skills PROFESSIONAL SYNOPSIS

IT Infrastructure Management: Manage and secure -

IT infrastructure includes UTM, switches, routers, firewalls, load balancers, proxy, W-Lan, Servers, and web gateways

Hands-on experience and knowledge of Dell, HP & IBM Server, Cambium & Jira

Knowledge of Fiber and Ethernet technology, Windows, and Linux networking

Security solutions include SonicWall, Checkpoint, Fortinet,Palo Alto, Cyberoam, SecuraNET, WatchGuard, Sophos, Websense, and TMG

Networking and Security: Design and implement –

Complex information network management & security systems

Solutions include AWS,Azure,Cisco, Aruba, Ruckus, Peplink, Jira, VMware, HyperV, Axis, SharePoint, Solarwind, WhatsUp Gold, Dahua, Endpoint Protection, and Axis, a Hikvision surveillance system with video analytics

Extensive network security administration experience within the PSU industry Administration & Management: Manage and support

IT management and services. Experience with support and administration of environments with high availability and disaster recovery technologies

KEY DELIVERABLES ACROSS THE TENURES

~ Technical Consultant ~ Infrastructure Management/ Presales/ Client Retention ~ Network Security

~ Network Administrator ~ Key Account Management/ Support/Lead/ ~ IT Manager

~ Technology Manager ~ Project Management ~ Systems Administrator WORK EXPERIENCE

Technical Consultant, Addon Technology 06/2023

Technical Consultant/IT manager, Sunsec Systems, Vadodara, India 11/2016 – 03/2023

Delivered one-stop solutions from consulting to designing to executing projects in IT Infrastructure, Managed Services, Networks, and Security for 200 plus small to medium size customers with 95% on-time delivery

Devloped new solution for the client involved evaluation, identification and design that streamline operations.

Optimized data system to improve performance,Improved workflow & utilized automation.

Implemented security mesures to proected data integrity and compliance with industry standards.

The optimized total cost of ownership for customers without sacrificing performance with innovative solutions and cost-saving measures yielding up to 40% cost savings as compared to market cost

Provided after-sales services via remote and onsite client engagements resulting in 25-35% revenue growth

Provided technical assistance, resulting achieved a customer satisfaction rating of 95%, served as a trusted technical adviser, and delivered comprehensive consultancy services,leading to a 25% improvement in operational efficiency and a 20% increase in revenue generation Various positions – Presales consultant, Technical Specialist, IT/Infrastructure Manager, Senior Eng – Network and Security,IT /Network Administator,Network Engineer, Vadodara, India 01/2001 –10/2016

Designed and managed end-to-end security solutions for a local government organization’s network, applications, and databases across 38 locations by leading a team of 7 members resulting in on-time solution deployments in 6 weeks with the assigned budget

Ensures system design, functionality, performance, and compatibility by documenting configurations, optimizing parameters, and coordinating modifications for current and future capacity needs.

Protected sensitive data and minimized cyber threats by implementing advanced security measures, including firewalls, intrusion detection systems (IDS), and VLANs, ACLs, VPNs and monitoring systems enhancing IT infrastructure and network security,breaches were reduced by 40%

Streamlined IT processes, reducing response times to critical issues and contributing to a 15% decrease in overall downtime

Managed Active Directory services, including user account management, group policies, and domain controller configurations, ensuring a secure and well-organized IT environment

Assisted in the development of IT documentation, including system architecture diagrams, standard operating procedures (SOPs), and knowledge base articles for efficient troubleshooting

Conducted regular system security audits, applying best practices and industry standards to fortify system defenses against potential cyber threats

Oversaw IT infrastructure upgrades and migrations,trubleshoot, analyze and ensuring minimal disruption and seamless integration of new technologies

Implemented robust cyber security measures, including threat detection systems, access controls, and employee training, resulting in a reduction in security incidents by 30% EDUCATION

Master of Business Administration (MBA) in Information Systems Sikkim Manipal University, India

Bachelor of Computer Application (BCA)

Sikkim Manipal University, India

Advanced Diploma in Hardware and Networking

Jetking, Vadodara, India

CERTIFICATION

CCNA (Cisco Certified Network Associate) Dell Networking VMWare VCP 5.5, VCP 2015, MO, SV MCP (Microsoft Certified Professional) Dell Sales certification Matrix –IP Video Surveillance CAN (Certified Novell Administrator) Dell Sonicwall Sales & Technical Certification AWS Certified Solutions Architect CNE (Certified Novell Engineer) Dell Security competency Associate SKILLS

Access Control, Active Directory, Analysis,Budgeting, Client Requirements, Cloud Computing, Computer Network, Computer Security, Cost Control, Cost Reduction, Customer Retention, Customer Satisfaction,Disaster Recovery, Domain Controller, Domain Name System, Dynamic Host Configuration Protocol, Emerging Technologies, Ethernet Technology, Fortify Software, High Availability, Hyper-V, Identity Management, Industry Standards,Infrastructure, Innovation, IDS, IT Infrastructure Management, It Leadership, Key Account Management, Knowledge Based Systems, Management, Market Research,Network Security,Lan,,Operational Efficiency,Process Implementation, Project Management,,Risk Management, Seamless Integration,Server Management, SharePoint, Software Technical Support, Standard Operating Procedure, Strategic Planning, Systems Design, TCP/IP,Team Leading, Teamwork, VLAN, Vpn,Virtulization,Wan.

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