Service Desk System Administrator
Resume:
ASMA SULTANA
Malvern PA *****
********@*****.***
Certifications:
IBM Certified System Administrator – Web Sphere V 7.0
IBM Certified Emerging Leaders certification in Strategy and Finance for Leaders
IBM Certified Emerging Leaders certification in Leading Globally
IBM Certified Emerging Leaders certification in Leading High Performance
IBM Certified Emerging Leaders certification in Leading Relationships
Summary:
• 12 + years of Programming experience in Middleware products, Production support, Devops, Jira, ISAM and many more. Worked across Windows, Linux, Solaris and AIX. This provides a broader view of the technologies.
• Expertise in Atlassian product suite (JIRA, Confluence, BitBucket, Bamboo, JIRA Service Desk, Portfolio for JIRA, Atlassian’s Marketplace).
• Experience working with Jira management tools and confluence. Manage and configured various Atlassian Tools like Jira, confluence, Crowd, Bitbucket for Agile development in organization. Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
• Integration of the Atlassian tools with Active Directory, Crowd and similar software for single sign-on of all the Atlassian tools or with repositories such as Subversion and Git.
• Experienced Integrating Mural, pluralsight, Bamboo, Vanguard FishEye, Confluence with Jira.
• Advanced Roadmaps Jira, Scriptrunner, and Confluence knowledge with experience in developing Agile metrics for different use cases and audiences (business users, managers, development teams).
• Lead Collaboration meetings with Program Managers, Confidential and various other counterparts to help guide them through our process of JIRA and Confluence Methodologies.
• Subject matter expert for all Atlassian (JIRA Software, Jira Service Desk, Confluence, Fisheye, Crowd, and Bitbucket) environments.
• Installed and maintained various plugins like Script Runner, Advance roadmap plan, Load X-ray, Jira Charting, JSU Automation Suite, Details Message, Actionable Agile Analytics, jira-techteam plugins in Jira and confluence.
• Build filters, custom dashboards, and reports to provide end-users and business leadership with meaningful operational/performance metrics and status reports using JIRA tools and Confluence.
• Create and maintain detailed technical and user-facing documentation for internal reports and dashboards.
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within Jira.
• Serve as internal SME for the PMO on the JIRA tool.
• Dynamic professional with rich experience in Product Development using various technologies and Agile, Scrum processes.
• Developed JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes. Create complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes.
• Familiar with Agile best practices and building Jira projects to promote those best practices
• Works closely with Agile Coach and Scrum Masters to organize and plan the best approach to the project and guides the business and IT in achieving the best solution including management of complex Jira projects with multiple points of integration and risks
• Troubleshoot issues, communicate with process owners and continue to improve support processes.
• Self-starter, fast learner and a team player with strong personal and group communication skills. Proficient with client interaction skills.
Professional Experience:
Client: Vanguard, Malvern, PA.
Duration: July(2019) –Present
Position: Jira Lead
Environment: AIX, LINUX, Windows, JIRA 8.5, Confluence 6.13, Bitbucket V6.10, Bamboo 6.8,Mural, JDBC, JMS, IBM HTTP Server, Apache Web Server, Tomcat, WebSphere Application Server 6.0/6.1/7.0/8.0/8.5, ISAM 9.x.
Responsibilities:
• Maintained Jira, Jira Align and Confluence applications both on server and Web UI. Added workflow conditions, validators and post functions to the custom workflow as per the requirements.
• Created custom screens, screen schemes and issue type screen schemes for multiple projects.
Created customized scrum/Kanban/ Project management /Task Management and process Management projects based on business and IT projects needs.
• Configured Active Directory in Jira, Jira Align and Confluence and also created complex JQL filter for reporting and Dashboard gadgets.
• Installed Advance Roadmap, X-ray load, Jira Charting, JSU Automation Suite, Details Message, Actionable Agile Analytics, Jira techteam plug-in jira and confluence.
• Involved in Jira and confluence on-prem to AWS migration process. Perform weekly full reindexing maintenance activity for both applications.
• Migrated data from HPSM to Jira using CSV import gadget, Created custom fields and workflow as per user requirement.
• Created events, email notifications scheme, Sprint permissions and helped users on configuring Jira board, swimlanes and statuses, columns, etc.
• Created shared configuration template for Jira projects and also advance roadmap plan and sharing reports in confluence.
• Created confleunce software project space, team, document and blank space.
• Lead and facilitate workshops/training sessions to educate leaders and teams on Atlassian products (Jira Align, Jira, Confluence).
• Provide project level permission to users and also help clients creating advance roadmap plans.
• Migrated Jira On-prem to AWS CLoud 8.5 and confluence On-prem to AWS CLoud V7. Perform weekly maintenance inorder to cover full reindexing and any configurations changes.
• Restore confluence space and files using backup and also import and export issues. Migrate issue from one board to another and also coordinate with project manager and based on their need onboard new add-ons. Renew licensing and update on jira and confluence.
• Administering and maintaining JIRA & Confluence involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
• Agile craft (Jira Align) Implementation, setup and configure.
• Provide User Management and support for 4000+ local and remote users, manage system access across groups to ensure compliance, and create security schemes, permission schemes and configurations.
• Deploy Atlassian JIRA software in support of multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins.
• Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.
• Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA.
• Create and maintain detailed technical and user-facing documentation to in corporate third party ad-ons.
• Customize and build confluence pages for various project initiatives and various Confidential Directors with Read Only Access Views.
• Packaging and Deploying of the applications using SCCM or any other packaging tool in different environment like Development, Testing and Productions.
• Interacted with clients and helped them in fixing various issues. Worked on various platforms Linux, Unix, Solaris, AIX, Windows.
• Expertise in VBScript or PowerShell ( preferred) for automating daily system administration tasks is required. Creating automations scripts using VB Scripting, Batch Scripting an Powershell Scripting (.Bat/.Cmd).
• Ensure all applications are functioning after data movement is completed in process of data migration and the SLA is met for all the data distribution activities across all IMS team.
• Supporting core applications are AdminStudio Enterprise, Chrome Dev Tools, HP ALM (QUALITY CTR), HP UNIFIED FUNCTIONAL TEST, HP Performance Center, TEAMTRACK (BUSINESS MASHUPS), TOPTEAM EXTERNAL USER LICENSE FOR REVIEWERS, TOPTEAM HP QUALITY CENTER CONNECTOR, TOPTEAM NET CLIENT and all the software required in the enterprise.
Client: AT&T, St Louis MO.
Duration: May (2017) –June (2019)
Position: Technical Architect
Environment: AIX, LINUX, Windows, JDBC, JMS,Jira Align, JIRA 8.14, Confluence 5.10, IBM HTTP Server, Apache Web Server, Tomcat, WebSphere Application Server 6.0/6.1/7.0/8.0/8.5, ISAM 9.x,
Responsibilities:
• Experience with JIRA and Confluence with the installation and configuration of the latest version of JIRA and Confluence
• Experience with Cloud service architecture, database structure, and frameworks
• Experience with Pivotal Stack, Pivotal Tracker, Spring Cloud, including micro-services, GitLab, Artifactrory, or Nexus repositories, and Concourse or Jenkins and logging, including Splunk.
• Installed Advance Roadmap, X-ray load, Jira Charting, JSU Automation Suite, Details Message, Actionable Agile Analytics, Jira techteam plug-in jira and confluence.
• Involved in Jira and confluence on-prem to AWS migration process. Perform weekly full reindexing maintenance activity for both applications.
• Migrated data from HPSM to Jira using CSV import gadget, Created custom fields and workflow as per user requirement.
• Created events, email notifications scheme, Sprint permissions and helped users on configuring Jira board, swimlanes and statuses, columns, etc.
• Created shared configuration template for Jira projects and also advance roadmap plan and sharing reports in confluence.
• Created confleunce software project space, team, document and blank space.
• Lead and facilitate workshops/training sessions to educate leaders and teams on Atlassian products (Jira Align, Jira, Confluence).
• Use Rest APIs to integrate with other tools.
• Agile craft (Jira Align) Implementation, setup and configure.
• Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
• Created custom screens, screen schemes and issue type screen schemes for multiple projects.
• Created customized Scrum/Kanban/ Project management /Task Management and process Management projects based on business and IT projects needs.
• Configured Active Directory in Jira and Confluence and also created complex JQL filter for reporting and Dashboard gadgets.
• Proficient in JQL queries and modify workflow and statuses based on project requirement.
• Experienced in creating IT and Business level projects such as Srum, Kanban, Project management, etc. and customizing JIRA projects.
• Experience with using JIRA REST APIs for integration schemes, complex workflows, screen schemes, permission schemes, and notification schemes. Built jira hierarchy level for roadmap.
• Provide ways to optimize and improve Jira setup and process workflows and identify where functionality can or cannot meet user requests.
• Build filters, custom dashboards, and reports to provide end-users and business leadership with meaningful operational/performance metrics and status reports using JIRA tools and Confluence.
• Installed and maintained various plugins like Script Runner, Advance roadmap plan, Load X-ray, Jira Charting, JSU Automation Suite, Details Message, Actionable Agile Analytics, jira-techteam plugins in Jira and confluence.
• Created events, email notifications scheme, Sprint permissions and helped users on configuring Jira board, swimlanes and statuses, columns, etc.
• Architectural design, Installation and configuration of IBM Security Access manager, WebSphere Application Server, IBM Directory Server, Tomcat and Apache for “AT&T FirstNet” Web & Mobile applications and services.
• Works with Security Identity Access Management team for provisioning of User Access.
• Provide Single Sign on (SSO) across various applications.
Client: FIRST DATA Corp, Omaha, NE
Duration: April (2014) – April (2017)
Position: Systems Engineer Engineer
Environment: AIX, LINUX, Windows, JDBC, JMS, Jira Align, Jira, Confluence, IBM HTTP Server, Apache Web Server, Weblogic, WebSphere Application Server 6.0/6.1/7.0/8.0/8.5, WebSphere Portal Server 6.1.0/6.1.2/6.2.0/7.0, IBM WebSphere Service Registry and Repository 6.1/7.0/8.0
Responsibilities:
• Work 24/7 Oncall Support resolving production issues.
• Installed and upgraded WAS 6.1/7.0/7.1/8.0/8.5, IHS, Weblogic, WSRR, Apache and Tomcat.
• Maintained system configuration for various components, designed and configured WSRR installation.
• Packaged J2EE applications using AAT tool.
• Install configure Jboss Application server for the VPDC environment and currently working on the Prod environment setup in Cloud environment.
• IBM WebSphere Administraton Experience in Installation, Configuration, deployments using xmlaccess, Performance Tuning, Troubleshooting.
• Involved in WebSphere Process Server 6.x administration.
• Implemented the automation of WebSphere Portal Upgrades.
• Jboss configuration is done in thoroughly firewalled environment using TCP
• Migrating the application from Web Sphere to Jboss
• Installed and configured Jboss Application servers for DEV, QA and PROD systems.
• Secured the Jboss application server, deployed web and enterprise applications on Jboss application server
• Configured connection pools
• Converted data sources from weblogic to Jboss.
• Installation, Configuration and Administration of WebLogic Application Server 10.3.
• Installed and upgraded different versions of JBOSS/WebLogic.
• WebLogic, JBOSS application deployment and Hot Fixes on Staging and QA servers.
• Deployed the applications in different environment like Development, Testing and Productions.
• Federation of Nodes to the deployment manager and creating a horizontal and vertical cluster.
• Applied various WebSphere patches, Fix-Packs.
• Configured WebSphere server as per the project requirements (JDBC Driver creation, DataSource, VirtualHost
• Worked on various platforms Linux, Unix, Solaris, AIX, Windows.
• Hands on experience on Wily Introscope, Optier for monitoring purpose.
• Setup and maintained documentation and standards.
• Developed WebSphere Application Server regular administration tasks automated by using XML Config, ANT and shell scripts such as purge logs, exclude files, apache and tomcat server restart, etc.
• Developed new web based applications as well as maintaining existing web and windows based applications
• Troubleshooting and Administration of working Application, Application Performance monitoring. Installed plugging for IBM HTTP, co-ordinate with Database Admin Team to create database for storing the WebShpere application repository.
• Setting up Global security, Configuring application security, Java 2 security, SSO for TAI, Kerberos, SPNEGO Web authentication, JMX connector, JSF implementation, Session management, DRS, Maintaining Classloading options for different Applications which uses common classes.
Client: IBM, USA.
Duration: Jan (2012) –Feb (2014)
Position: Software Engineer (RAFW)
Environments: Rational, Websphere, UDeploy, Shell scripting, Installation Manager, Linux/Unix, AIX, Windows, Solaris, MYSQL, DB2,Cloud Computing, Automation testing, Web UI and Accessibility
Responsibilities:
• Fixing defects and Deploy application releases onto supported products across the software lifecycle
• Read configuration data from installed applications and set them up to be managed
• Mange products directly through a command-line interface
• Debugging defects/blocks in Web UI, RAFW Server and Udeploy Plugin
• Identifying Workloads for the Pure AS and migration/configuration of virtual applications
• Installation of Websphere Application Server and Automate installation, maintenance, and update operations for multiple installations of a product simultaneously. Track and audit changes made to the definitions of administrative tasks. Integrate actions with other products, such as IBM Workload Deployer and Pure Application System.
• Working with the team to determine project requirements for test environments.
• Automation, installation, maintenance, and update operations for multiple installations of a product simultaneously
• Track and audit changes made to the definitions of administrative tasks
• Integrate actions with other products, such as IBM Workload Deployer and Pure AS
• Developing and testing Rational Automation Framework server
• Configuring Advanced Middleware Configuration
• Developing automation on various IBM middleware software
• Installing and creating automation between Websphere Application Server, Websphere Portal, Websphere Service Registry, Websphere Virtual Enterprise etc
• Debugging and fixing issues creating while automation using Java programming
• Involved in leadership task and received certification from IBM for Emerging Leader and mentoring new candidates.
RAFW is being rolled into IBMs cloud strategy and will be included in our Pure Application System offering. We're also a part of the Smart Cloud Continuous Delivery strategy, which is IBM's contribution to the DevOps movement.
Client: IBM,USA.
Duration: Feb (2010) –Dec(2011)
Position: Websphere Application Server Technical L2 Support(WASADM Team)
Environments: Websphere, Shell scripting, Installation Manager, Linux/Unix, Windows, Solaris, MYSQL, DB2.
Responsibilities:
• Installation of Websphere Application Server, IBM HTTP Server and configuring IBM HTTP Server with the Application Server.
• Deployment, Administration, Migration, Installation of fix packs, updates on the installed Websphere Application Server.
• Configuration of Web Sphere using WAS admin console.
• Packaging of J2EE applications using AAT tool.
• Deploying of the applications in different environment like Development, Testing and Productions
• Federation of Nodes to the deployment manager and creating a horizontal and vertical cluster.
• Creating Apars, Ifixes and documentation in Websphere Application Server.
• Creating Clusters and deployed applications, implemented workload management (WLM) for failover using horizontal and vertical clustering.
• Setting up Global security, Configuring application security, Java 2 security, SSO for TAI, Kerberos, SPNEGO Web authentication, JMX connector,JSF implementation, Session management, DRS, Maintaining Classloading options for different Applications which uses common classes.
• Recycling (stopping and starting) of the Application Servers and Deployment Manager.
• Deploying of applications on a standalone servers and Clusters.
• Configured SSL for client and server communications, Configured the SIP container, Created Programmatic JAAS login.
• Configuration for remote EJB communication between two applications on different hosts, automated administration tasks using strong scripting skills (Jython, JACL)
• Involved in configuring the Websphere load balancing using Web Sphere workload management like horizontal and vertical clustering.
• Troubleshooting and Administration of working Application, Application Performance monitoring. Installed plugging for IBM HTTP, coordinated with Database admin Team to create database for storing the Websphere application repository.
• Created users roles and groups for securing the resources using local operating system authentication
• Interacted with clients and helped them in fixing various issues.
Client: PORTAL INFOSYS, Pune INDIA.
Duration: August’07 –September’08
Position: Computer Engineer
Environment: Java2, J2EE, Servlets, JSP, EJB, JNDI, HTML, XML, BEA Web Logic, Websphere, Oracle, Windows NT,2000,2003,XP
Responsibilities:
• Installation and configuration of Websphere Application Servers 5.0/5.1/6.0/6.1 instance on Test environment.
• Experienced in configuring Websphere resources, securing administrative server using Authentication, Authorization, Certificates, Credentials, Permissions, Principals, Realms, Single Sign On, User registry, Websphere Resources (Servlets, JSP files and HTML files).
• Installed fix packs, cumulative fixes and interim fixes for upgrading Websphere Application Server environment.
• Experienced in configuring Websphere resources, securing administrative server using Authentication, Authorization, Certificates, Credentials, Permissions, Principals, Realms, Single Sign On, User registry, Websphere Resources (Servlets, JSP files and HTML files).
• Configured Identity Assertion between the cells in cases where two different User Registries being used.
• Created components like EJBs under J2EE and deployed on Websphere Application Server.
• Developed Servlets to handle HTTP client requests and to manage session tracking to keep track of user session.
• Involved in the development, testing and integration of DB functions by writing stored procedures and Triggers using SQL/PL SQL programming.
• Involved in development and implementation of various Use cases. Involved in the code generation of Session Beans.
• Involved in developing Test plans and Test cases performed White box testing and participated in testing the complete application.
• Used JDBC to interact with the database layer of the Application Involved in Code reviews, and integration testing.
• Created Web components this acts as clients and interact with EJB’s.
Education:
Bachelors in Electronics and Communication Engineering
Graduated: May 2008
Masters in Computer Science
Graduated: Dec 2011
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