Customer Service Department Supervisor
Resume:
Dwayne Stevens
*****************@*****.***
PROFESSIONAL SUMMARY
Accomplished Department Supervisor at Home Depot, adept in staff supervision and inventory management. Excelled in fostering team accountability and optimizing workflows, significantly enhancing customer service and operational efficiency. Proven track record in problem-solving and workplace safety, ensuring project goals align with company standards.
Work Experience
Home Depot
Department Supervisor
July 2019-Feb2021
● Maintained stock of items, cleanliness, organization, and provided excellent customer service.
● Trained new employees on overall company and department-specific policies and procedures.
● Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
● Managed team of 19 employees, delegated tasks and held each employee accountable for completing assignments.
Moss Construction
Assistant Superintendent
Sept 2016 to August 2019
● Maintained stock of items, cleanliness, organization, and provided excellent customer service.
● Trained new employees on overall company and department-specific policies and procedures.
● Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
● Managed team of 267 employees, delegated tasks and held each employee accountable for completing assignments.
United States Navy
Cargo Specialist
Aug 2003 to Dec 2008
● Developed contingency plans to address potential disruptions in the supply chain, minimizing impact on business operations.
● Implemented technology solutions such as warehouse management systems for enhanced visibility and control over inventory levels, leading to more accurate forecasting and better decision making.
● Oversaw the implementation of effective security measures to safeguard cargo from theft, loss, or damage during transportation and storage.
Skills
● Customer Service
● Problem Resolution
● Workplace Safety
● Problem-Solving
● Time Management
Barry University- Bachelor of Arts December 2012
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