Information System Customer Service

Jeff Bailey **********@*****.*** 832-***-****

Krum Tx 76249

SUMMARY:

To work in a competitive and challenging field where my Test

Engineering & Failure Analysis along with my Information System training

skill can continue to blossom along with my Customer Service skills.

AREAS OF EXPERTISE:

Information System / Security

Project Planning and Controls

MS Office Suites MS Project

Risk Management

Time Management

System\Technical Integration

Testing & Troubleshooting & Debugging using Schematics

Quality Assurance

Verification/Regression/Validation

ISO 9001 Guideline

Programmable Logic Controller (PLC)

Software/Hardware Tester

SAP/Oracle/JDE

Data Center Tech.

System Integration

SOFTWARE/HARDWARE:

Numerous Operating Systems and Applications

Extensive knowledge of Microsoft Exchange, Active Directory,

Microsoft Outlook, Networking, Microsoft Office 2010, SQL Server

2005/2008. Windows Server Security, Switches, Routers, Bridges, Hubs, VPN,

Disaster Recovery Windows2000/2003 server and workstations. Experience

in Network server acquisition, setup, deployment and backup; TCP/IP,

DHCP, DNS, WINS, LAN/WAN

PROFESSIONAL EXPERIENCES:

UPS- CER REP/ Tech Support from NOV-2019 to FEB-2024

Obtains pertinent details on exporting commodities from shippers via telephone and e-mail

communications. Informs shippers of information necessary for export and validates provided

date and documentation for accuracy. Ensures compliance with global customs and regulatory

authorities. Confirms shipments comply with UPS terms and conditions meets deadlines by

prioritizing work per time zone-Works on holidays when required

Possess excellent written and oral communication skills

Demonstrates exceptional planning, organizational, time management and multitasking skills

Manages to work within tight time constraints and handle stressful situations

Exhibits to be a self-starter, customer focused and excellent problem solver

Proficient in Microsoft Office products

Possesses experience in - Workflow Management System, IDC, OPSYS, ISPSYS, IDIS, Internet

Paccar/ Peterbilt Production Tech

Nov-201 to Oct-2019

ELF (Electronic File System) Coordinate and track engineering products

data update to ELF for electronic parameters for Engines, Transmissions, and Brakes for

Canada, USA, and Mexico plants. The ELF system is used to create chassis specific electronic

parameters.DAT files that are used in programming the control units on each vehicle.

Updates the ELF system rule and data for engineering guidelines and product data changes.

Make a recommendation concerning the production start dates on engineering projects.

Serve as liaison between Engineering, the Plants, PACCAR Technical Center, and ITD.

Effectively guide others to appropriate solutions to address ELF products and data issues.

Interact effectively and in a professional manner will all contact including external and internal

Customers and suppliers.Resolve software issues that can bring production to a halt.

Fluently utilize available engineering resources for research and communication tools.

Assist with dales orders process improvement projects.

Effectively and professional communication skills (verbal and written) a high level of interpersonal,

Instructional and customer diplomacy.

June – 2014 to June 2016– Detcon (Tyco) in Woodlands, Texas

Hardware-Test Tech

Develop test procedures and methods from international and industry standards

Determine required test equipment, sensors, data acquisition and

test apparatus to meet the test requirements of the test procedure

Assemble test setup by interfacing the various test components,

sensors, gauges and data acquisition to conduct the various test

protocols and collect the necessary resulting outputs

Testing pressure sensors, sensor data concentrators, PLC

Controllers, Wireless networks, routers, PCs, Telecommunications

devices and servers.

Employ industry standard safe practices to ensure labs are operated

safely. Understand and implement required warnings, signage, and

routine maintenance and inspection procedures

Resolve wireless connectivity issues with the wireless network

Understand and follow required processes, equipment, documentation

and procedures to ensure test lab equipment is calibrated and

certified to API 2000 / ISO 28300

March 2007 to June 2014 GE OIL & Gas

Hardware/ Software-Test Tech

Improved the test requirements and plans for new products, by

automating from paper to digital. Which cut down on the paper waste by

85%, reduce documentation and finalization of the test procedure.

Responsible for keeping the lab network running, resolve any issue that

in-house network problems that was used for testing.

Involved in all facets of qualifications, including environmental,

HALT, and ESD immunity testing.

Familiar with GE Mark Vie Control System

Configured PLCs to match the customer spec per their schematics

Setup and programmed the PLC’s

Ran all regression test on new software and product releases.

Responsible for overseeing the software lab and testing of the BOP software.

Kept the reconfigured the lab to match the different rig setup we supported.

April 2002 to February 2007 - Verizon Wireless in Houston, Texas

Wireless Data Technical Specialist-Call Center

Support customer over the phone in connecting their PC to the

wireless Internet averaging 45 calls per/Hr..

Ability to identify remediation process for complex issues and

identify root cause solutions

Summited most resolution for first time resolutions

Communicate the value that proposed IT solutions will have on the

customer's business.

Resolve Blackberry mail & communication issues.

Setting up mail on iPhone and Android correcting any mail issues the customer had,

supporting/installing Windows, Windows Server when needed.

Educate the customer on the latest Technology Verizon Wireless must offer

June 1999 to April 2002 - Compaq Computer Corporation in Houston, Texas

Senior System Product Tech - Promotion-

I worked issues between third level support and engineering and worked with the service team so that they’re documentation and field procedures were all handle correctly on Issues I worked on.

July 1985 to June 1999 - Compaq Computer Corporation in Houston, Texas

System Analyst - Promotion

Engineering Analysis and Problem Resolution

Resolve the 3rd level case management issues that where escalated through the chain of

command, while interfacing with the design teams on the resolution to the issue and coordinating

With them the best plan of approach as to resolving these failures in the field. Working on hard ware and software issues. Tracking timing events to make sure they were happening according to the timing event schematics.

EDUCATION: JEFF BAILEY <**********@*****.***>

DeVry University – B. S.Electronic Technology / Technical Management

DeVry University- A. A. Electronic Technology Certif

CERTIFICATES:

Occupational Safety and Health Administration (OSHA)

Acoustic Training at Tra-acoustics- University of Detroit & University of Texas

Green Belt – Six Sigma

High Speed Videography- MIT -Cambridge Campus in the Kodak Building

Shock & Vibration Certified by Ling Vibration Shock - Los Angeles

LT certificate in SAP

CompTIA – Network+N10-007:

CompTIA A+220---1001

CompTIA A+220—1002

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