Project Manager Software Development

PATRICIA ANNE WARREN PMP, CSM

Littleton, CO ***** 720-***-****

***************@*****.***

CERTIFIED PROJECT MANAGER CERTIFIED SCRUM MASTER SOFTWARE DEVELOPMENT GLOBAL BUSINESS PARTNER Recognized expert leading multi-million dollar global projects encompassing all phases of software development life cycle

(SDLC). Innovative partner, driving multi-tier client server architecture, encompassing server, mid-range and mainframe computers. Lead by example, offering the highest, consistent level performance, integrity, and technical expertise. Client facing, consultant, work remotely or in office.

PMO Waterfall & Agile Methodology Risk & Change Management Healthcare, HIPAA, MMIS, EDI Claims, HEDIS Product Conception – Design & Specification Executive Leadership Presenter SELECTED ACCOMPLISHMENTS

− Managed and delivered cost-effective, high performance business and IT solutions that generated corporate profit

− Led and managed complex, multiple multi-million dollar projects using highly developed analytical and problem solving skills

− Mitigated risk by developing project plans that included clearly defined objectives, specifications, technologies, systems and scheduling

− Risk Management expert, Risk Assessment & Control, Risk Reporting PROFESSIONAL EXPERIENCE

APEX SYSTEMS, CO NOV. 2021 - JULY 2022

SR. PROJECT MANAGER

Project Manager at Optum Healthcare responsible for software development for products, including Claim adjudication for Medicare. Liaise between Business and IT team vendors, and State of Maryland to complete work on time, with quality.

RANDSTAD TECHNOLOGIES. CO

Sr. Project Manager FEB. 2021 - JULY 2021

Project Manager at CVS Health Technologies responsible for Agile product development for online tracking of PBM products. Liaise between Business and IT teams to complete work on time, with quality.

FEB. 2020 - JAN. 2021

Project Manager responsible for Kaiser Permanente Healthcare project initiatives through project completion for Service Delivery Projects for Planned and managed Projects, ensuring work is complete according to design specifications, Schedule and Quality. Analysis of all business processes with requirements gathering and creation of business documents. Managed project with customer communications throughout the project.

● Oversaw all phases of system development lifecycle – planning, analysis, development, testing, implementation, and post implementation support.

● Managed the project statuses to all stakeholders, facilitated meetings ensuring issue resolutions.

● Facilitated as the Business Project Manager alongside the IT Project Manager and Business Analyst and IT Systems consultants.

Optum Healthcare, CO 2017 - 2019

Sr. Project Manager

Managed and led Go-To-Market projects, responsible for leading the implementation of highly complex initiatives and new functionality to a dynamic environment for enterprise systems. Utilized hybrid methodology of scrum and waterfall for delivery of new applications. Largest Project was for Artificial Intelligence initiative to prevent fraud waste and abuse for incoming healthcare claims.

IBM GLOBAL BUSINESS SERVICES, Endicott, NY 2010–2016 IBM Project Manager, Denver, CO Feb 2016 –Dec 2016 Provide leadership and facilitation to Infrastructure Enterprise Computing Model (ECM) migrating Servers and Middleware to Blue Cloud target environments. ECM’s goal is to visualize workloads, drive operational savings and relieve green constraints while delivering high-quality service efficiently and preparing IBM for future growth. Utilizing hybrid Agile methodologies.

● Managed programs using ECM processes, with detailed project plans, risk management plans, cost management, and change management.

● Oversaw project status communication to all stakeholders, including users, sponsors, and executive management. Facilitated daily meetings, ensuring issue resolution. IBM Senior Project Manager Xcel Energy, Denver, CO Jan 2015 – Feb 2016 Provided leadership as IT Manager for Financial Operations, Proactive Monitoring, Business SystemsApps for Xcel Energy. Responsible for all aspects of technology planning, implementation, compliance,support, performance. Strategic business partner for technology roadmap development to align with business area’s needs.

● Directed and managed team for Work Asset Management Program, also an innovative wireless/mobility voice and data project to notify customers of any outages. Set priorities defined by business, scope, dependencies, risks, and issues, ensuring implementations were on time, within scope, budget with quality.

● Established rapport and built credibility with business areas supported as well as vendor relations, building trust and confidence with the Clients.

● Administered operating budget within defined budget and forecast, addressing gaps as appropriate, providing creative solutions for staffing levels, and meeting financial targets through use of global resources. IBM Project Manager Express Scripts, MEDCO May 2011 – Jan 2015 Franklin Lakes, NJ & Minneapolis, MN

Express Scripts,Medco Merger Transition Program

Express Scripts Holding Company is the largest pharmacy benefit management company in North America. As a Delivery Lead, served as single point of contact for ITprojects representing client's IT execution organization for coordinating project work from requirements phase to implementation phase to deliver Health Care Reform projects and Go-To-Market projects, responsible for leading the implementation of highly complex changes and new functionality to a Mainframe environment for enterprise financial and reporting systems. Utilized hybrid methodology of scrum and waterfall.

● Worked in concert with client BSA and PM, driving projects to completion following ESI technical and business processes and methodologies.

● Worked with BSA and PM, ensuring scope outlined in business and functional requirements documents were aligned with scope of business developers as stated in the charter.

● Ensured client satisfaction of all IT deliverables, including design solution, within scope of the project plan.

● Kept abreast of changes in policy for the Affordable Care Act, understood impact to pharmaceutical claims processing.

● Liaised between client IT capability development, testing, and release management cross functional teams impacted for each project, as well as with Senior Leadership for both IT and business organizations withinESI and ESI clients.

● Utilized following tools: Project Tracking System (PTS), Clear Quest, Remedy, MS Office, MS Visio, MS Project, MSOffice Enterprise Project Management Solution (SharePoint), Clarity. ISTONISH CORPORATION, Denver, CO 2009 – 2010

IT Healthcare Project Manager-Consultant

Project Manager responsible for Spear heading project initiatives from sales through project completion forService Delivery Projects for Electronic Health Records System (EHR/EMR) selection and implementation forCritical Access Hospital, and Clinics. Planned and managed Projects, ensuring work is complete according to design specifications, Budget, Schedule and Quality. Analysis of all business processes with requirements gathering and creation of business documents. Managed project with direct vendor management and customer communications throughout the project. Development of RFP, analysis and recommendations for software, wireless and hardware. Managed team and experienced dealing with infrastructure project, including the servers and storage systems for development of new EMR and services. Communication to management as to current status, issues, risks and other pertinent data.

● Oversaw all phases of system development lifecycle – planning, analysis, development, testing,implementation, and post implementation support.

● Utilized PMO processes (modeled after the "PMI Method") for delivering quality deliverables.

● Performed PMO quality and process assurance reviews and work product compliance reviews. HEALTHGRADES, Denver, CO 2008 - 2009

Project Manager Consultant

Project Manager for web based company providing ratings of health care providers. Managed Software development projects.

Colorado Department of HEALTHCARE POLICY & FINANCE, Denver, CO 2005 – 2008 Healthcare IT Project Manager

Project Manager responsible for implementing the HIPAA mandated National Provider Identifier (NPI) for theState of Colorado Medicaid System (MMIS).

● Oversaw all phases of facilitating the NPI project.

● Facilitated the Vendor contracted software builds, status reporting and financial reporting.

● Mentored, coached, and presented to PM colleagues on project management fundamentals of Project.

● Recognized for delivering projects under budget, on schedule, and meeting all project objectives.

● Training of Healthcare Providers on NPI rules and applications. Alumni Consulting, Denver, CO 1998 – 2005

IT Project Manager

Managed several high-visibility projects within Finance, Delivery, Energy Supply, and Retail organizations,as well as projects within Distributed Systems. Projects included system integration, implementing mainframe projects,Passport Supply Chain and Work Management System, Capital Asset Accounting System, and ApplicationConsolidation.

● Managed all phases of system development lifecycle – planning, analysis, development, testing,implementation, and post implementation support.

● Utilized PMO processes for delivering quality deliverables.

● Performed PMO quality and process assurance reviews and work product compliance reviews.

● Mentored, coached, and presented at lunch and learns to PM colleagues on project management fundamentals. EDUCATION & CERTIFICATIONS

Masters of Science (MS) Computer Information Systems, Regis University, Denver,CO2005 Bachelors of Science (BS) Management Systems, Metropolitan State University, Denver, CO1996

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