Customer Service Representative

**:** >

CARMEN D. VELEZ

***** ** **** *** *** 309S MIAMI FL 33157 - 786-***-****

**********@*****.***

Dedicated and compassionate human services professional with experience working in a

collaborative, team-oriented hospitality environment. Eager to contribute my skills and

background to a housekeeping team that prioritizes a guest-centered approach to hospitality

EXPERIENCE

09/2022 to 08/2024

SENIOR CARRIER ANALYST, Tracfone/Verizon Wireless

- Analyze wireless network performance data, identify trends and generate

reports to support decision-making for service quality, and reliability to

Verizon Wireless customers

- Coach and supervise internal agents to deliver customer service and identify

areas to resolve outages and technical feature issues

08/2012 TO 09/2022

LINE ACTIVATION REPRESENTATIVE, Tracfone Wireless

- Assist customers in activating new wireless accounts, ensure proper setup of

devices, and troubleshooting activation issues

- Resolve activation-related issues by diagnosing problems, offering solutions, and

escalating when necessary

4/1998 TO 08/2012

CUSTOMER SERVICE REPRESENTATIVE, Tracfone Wireless

- Handle incoming customer calls and inquiries, provide assistance with technical

support, and service issues

- Assist customers in selecting the best plans, troubleshoot device issues, and

understand general features

6/1992 TO 09/1997

LEAD HOUSEKEEPER, AMB Industries

- Oversee the inventory of cleaning supplies and equipment, conduct regular

inspections, while managing cleaning schedules for optimal coverage and

efficiency

- Supervise and coordinate the housekeeping team, assign tasks, train staff, and

ensure efficient daily operations

EDUCATION

JUNE 1986

ASSOCIATE OF ARTS: SECRETARY OF WORD PROCESSING, CEDECA

COLLEGE San Juan, Puerto Rico

MAY 1984

ACCOUNTING DIPLOMA, CENTRAL HIGH SCHOOL San Juan, Puerto Rico

SKILLS

* Strong fluent English & Spanish speaking

* Strong attention to detail

. tat . . . * Productive leadership skills

* Superior communication and listening skills

* Highly responsive problem solving

* Customer service and goal oriented

Contact this candidate