Experienced Residential, Property, General Liability Adjuster

Location:

Atlanta, GA

Posted:

March 18, 2025

Contact this candidate

Resume:

ZERICK WILLIAMS

Q U A L I T Y / A D J U S T E R / M A N A G E R / A N A L Y S T

CORE

COMPETENCIES

• Claims Documentation &

Processing

• Policy Interpretation & Liability

Determination

• Customer Service Excellence

• Coverage & Reserve Analysis

• Claims Negotiation &

Settlement

• Structural Estimating

Standards Proficiency

• Xactimate28 Expertise

• Time Management &

Autonomy

EDUCATION

Bachelor of Science (B.S.)

in Interdisciplinary Studies

Mississippi State

University, December 2003

LICENSING

• Licensed Resident

Adjuster - GA

• 15+ Active Non-

Resident Adjuster

Licenses (Full list

available upon

request)

PROFESSIONAL EXPERIENCE

Inside Adjuster, CAT

Mid-America Catastrophe Services/Florida Citizens (10/2024 – 12/2024)

• Conducted comprehensive property claims investigations for coverage and liability.

• Applied policies, procedures, statutes, and regulations in coverage and liability decisions.

• Processed settlements within authority, completing estimates aligned with Florida Citizens’ Structural Estimating Standards.

• Documented all claim activities ensuring compliance with organizational standards.

Contents Claims Manager

Enservio/Solera (12/2022 – 10/2024)

• Oversaw post-delivery tasks for successful claim assignments, ensuring service level adherence.

• Communicated actionable summaries to internal and external stakeholders.

• Collaborated with valuation and inventory services to optimize claim handling.

• Assisted with special projects and improved cross-functional processes. Claims Examiner (General Liability)

Sedgwick Claims Management Services, Inc (1/2021 – 11/2022)

• Managed complex claims, conducting investigations and resolving within designated authority.

• Performed policy and reserve analysis for timely, cost-efficient resolutions.

• Coordinated vendor referrals and maintained client relationships. Inside Desk Adjuster (Property)/Contractor

Alacrity Solutions (Liberty Mutual/Safeco) (3/2020 – 12/2020)

• Evaluated and settled claims in compliance with Liberty Mutual’s standards.

• Achieved maximum payment authority in the Fast Path claim unit.

• Managed claims involving various perils, including water damage and hurricanes.

•

PROFESSIONAL PROFILE

Claims Representative with expertise in Commercial and Personal Lines. Proficient in claims preparation, documentation, and communication with clients and carriers. Critical thinker, delivering high productivity outcomes with the ability to perform and produce in fast-paced environments. Extremely talented in managing complex issues independently and providing solutions.

770-***-****

**************@*****.***

www.linkedin.com/in/lazeric

k-williams-41774144

Jonesboro, Georgia

ZERICK WILLIAMS

Q U A L I T Y / A D J U S T E R / M A N A G E R / A N A L Y S T C E R T I F I C A T E S

State Farm Auto Certification

Property Certification

TECHNICAL SKILLS

• Xactimate28 (Expert)

• Microsoft Office Suite

• Data Analytics

PROFESSIONAL

SKILLS

• Results-Oriented & Client-

Focused

• Strong Communication &

Negotiation Skills

• Critical Thinking & Problem

Solving

PROFESSIONAL EXPERIENCE CONTINUED

Claims Examiner (General Liability)

Matrix Staffing Agency (Sedgwick Claims Management Services, Inc)

(11/2019 – 3/2020)

• Resolved claims through detailed investigations, liability assessments, and policy interpretation.

• Used cost-containment techniques to reduce claim expenses for clients. Inside Adjuster, CAT

Pilot Catastrophe Services/Allstate Insurance Co. (9/2018 – 10/2019)

• Handled property claims, including major hurricanes and wildfires, ensuring accurate settlements.

• Delivered exceptional customer service, achieving top-tier satisfaction scores.

• Settled 100% of assigned claims for Hurricanes Florence and Michael. Agency Sales/Corporate Sales/Escalation Specialist State Farm Insurance (11/2012 – 06/2018)

• Resolved complex policyholder issues, achieving a 30% reduction in concern pool.

• Enhanced service delivery through proactive client engagement and relationship building.

Flight Attendant

Southwest Airlines (01/2009 – 11/2012)

• Delivered exemplary customer service to passengers and ensured compliance with safety protocols.

Assistant Branch Manager

Chase Bank (02/2004 – 12/2008)