Service Advisor Customer
Resume:
Christopher Frye
Burr Oak, MI *****
*******@*****.***
Professional Summary
In my career I have always excelled when it comes to customer service. My black and white philosophy has driven sales of parts and labor.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Service Advisor
Zeigler Auto Group-Kalamazoo, MI
July 2024 to October 2024
I write repair orders, bill repair orders. Sell parts and labor. I answer phones and schedule appointments. Service Manager
LaFontaine Jeep of Kalamazoo-Kalamazoo, MI
February 2024 to June 2024
Dispatch work to technicians, verify repair orders and information on repair orders is correct. Run reports, technician time, payroll. Train and develop service advisors. Automotive Service Advisor
VICKSBURG CHRYSLER-Vicksburg, MI
April 2021 to February 2024
Schedule appointments, talk to customers, sell parts and labor. Look up warranty labor times and codes. Build estimates, bill out repair orders after completion of repairs. Service Manager
Hillsdale Buick GMC,-Hillsdale-MI
May 2020 to April 2021
Write repair orders, answer phones and schedule appointments for service, sell maintenance and repairs as suggested by technicians or by the service schedule in the owners manual. Close all repair orders. Hire service staff and train them for the position they are working in. Service Advisor
Goshen Motors, Inc-Goshen-IN
March 2019 to May 2020
Answer phones, schedule service appointments, create estimates, sell parts and labor. Look up warranty labor times. Bill out repair orders and cash out and close repair orders. Parts Packer
Forest River, Inc.-Lagrange, IN
November 2018 to January 2019
Pack all parts that were pulled. Boxed parts to send out to dealerships all over the country and Canada. Fixed Operations Manager
Kool Chevrolet Buick GMC-Sturgis-MI
April 2017 to September 2018
Perform all duties of the service and parts manager. Hire, train and discipline employees. Answer phones, sell parts and labor. Assist technicians with diagnosis and test driving to very customers concerns or verify repair.
Education
Diploma
Southwestern Michigan College - Dowagiac, MI
January 1991 to December 1994
Skills
• Sales
• training (Less than 1 year)
• Auto Estimating
• POS
• Service writing
• Microsoft Office
• Driving
• Leadership
• Cash handling
• warranty (1 year)
• Clerk (Less than 1 year)
• Dealership experience
• ADP (Less than 1 year)
• Communication skills
• Computer skills ADP, Autosoft, CDK and DealerTrac pos system’s.
• Auto estimating
• Reynolds and Reynolds Ignite (2 years)
• Training & development
• Auto service management
• Upselling
• Business management
• Organizational skills
• Vehicle maintenance
• Supervising experience
• Automotive service
• Auto Service Management
• Retail sales
• Customer service
Certifications and Licenses
Driver's License
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