Customer Service A
Resume:
Antoine Williams
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
East Point, Ga 30344
**********@*****.***
EXPERIENCE
DHL, Union City, Ga — Clerk
September 2022- Current
●Responsible for checking all trailers making sure safety first while loading and unloading trucks.
● Accurately distinguish inventory in order to pick inventory for a customer order or issue a customer credit during the returns and inspection process.
●Responsible for creating labels for packages five or more pounds and ensuring chutes and lanes are cleared from jammed packages.
●Accurately packaging product into bags, boxes, or totes per customer specifications
●Efficiently picks customer orders or shipments with a RF handheld device to ensure that the correct number of units and type of product is picked and prepped appropriately for shipment within a highly automated pick/pack environment
FedEx Grounds, Forest Park, Ga — Trainer
March 2024-February 2025
●Trained 50 associates in the packing, picking, and shipping process in a high volume, automated environment.
●Trained and supported associates to maximize their efficiency.
●Trained, mentored, and coached new hires, improving team performance and engagement.
US&S Santination, Maritta, Ga — Sanitation Lead
June 2020 - September 2022
●Change assignments and pivot if any unforeseen accidents occur.
●Log when all assigned areas have been completed.
●Communicate with the management team on any issues that arise.
●Efficiently sanitize and clean all workstations.
US Logistics, Ellenwood, Ga — Warehouse Associate
January 2022- November 2022
●Responsible for loading and wrapping stock.
●Recording inventory of all merchandise entering and exiting the warehouse.
●Efficiently building load with forklift and electric pallet jacks.
●Ensuring cleanliness, tidiness, and a safe work environment.
EDUCATION
Atlanta Technical College, Atlanta, Ga
August 2000 - May 2002
Tri Cities High School, East Point, Ga — Diploma
August 1996- May 1999
SKILLS
MS Office Proficiency
Type 55 WPM
AREAS OF EXPERTISE
Machine Operating
Quality Control
Production
Shipping/Receiving
Project Management
Assembly Technician
Logistics/Manufacturing
Inventory Expert
Operational Changes
Daily Warehouse Operations
Managerial Abilities
Meeting & Exceeding Deadlines Communication & People Skills Technical Skills
Interpersonal Skills
Organizational Skills
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