Information Technology Quality Assurance

Krati Shah

Plano, *****, TX 408-***-**** *********.****@*****.*** https://www.linkedin.com/in/kratishah/

WORK EXPERIENCE

TATA CONSULTANCY SERVICES Pune, India

Information Technology ANALYST : TD BANK Project Jun 2019 - Aug 2022

Analyzed business requirements and developed technical solutions, ensuring alignment with business objectives and improving system efficiency.

Provided ongoing support and troubleshooting for system-related issues, collaborating with cross-functional teams to resolve technical challenges quickly.

Spearheaded the end-to-end quality assurance process for sprint releases, developing test cases and executing manual and automated testing to ensure defect-free deliverable.

Supported the deployment and integration of software solutions, ensuring seamless transitions and minimal downtime. Led the publishing of complex deployments across environments, for timely and accurate updates.

Managed the full project life cycle, from requirements gathering to design, development, testing, and deployment.

Created functional and technical documentation for system configurations, troubleshooting guides, and user manuals.

TATA CONSULTANCY SERVICES Pune, India

Software Engineer Jan 2017 - Jun 2019

Completed content entry and developed web pages using HTML5, CSS3, and JavaScript in SDL Tridion and Adobe Experience Manager, adherence to accessibility standards.

Designed AEM components and templates, to streamline content management and improve digital workflows.

Facilitated smooth data exchanges between systems through API integration, enhancing operational efficiency.

Mentored junior developers and provided guidance on best practices for content management and web development.

Utilized tools like Selenium and JIRA to track, report, and resolve bugs efficiently, ensuring timely project delivery.

Leveraged Service Now to raise and manage incidents and change requests, for seamless execution of changes and prompt resolution of deployment issues, reducing downtime by 20%.

Implemented lock workflows for Service Catalog items and custom content, ensuring that no unauthorized modifications were made during key phases of the deployment or post-release.

Streamlined the Change Request process by configuring automated approval workflows within Service Now, reducing approval time and enhancing change control efficiency.

Participated in Agile development cycles, collaborating in daily stand-ups, sprint planning, and retrospectives.

PROJECT EXPERIENCE

The University of Texas AT Dallas Richardson, TX

Academic Projects

1.Clear Care Data Initiative:

Jan 2023 - Nov 2024

Streamlined healthcare data processing with Python, optimized PostgreSQL database design, and utilized Docker for scalable deployment and seamless back end integration.

2.Employee Database Management System: Created a Python-based system to manage employee records, compute compensations, and handle vehicle data with persistent storage and input validation.

3.AWS Cloud Infrastructure Automation and Deployment: Automated cloud infrastructure using AWS Cloud Formation, EC2, S3, RDS, and Auto Scaling for scalable and cost-efficient web application deployment.

EDUCATION

The University Of Texas At Dallas Richardson, TX

Master of Science, Information Technology and Management Graduation Date: Dec 2024

Rajiv Gandhi Proudyogiki Vishwavidhyalaya Bhopal, India

Bachelor of Engineering, Computer Science and Engineering Graduation Date: Jun 2016

SKILLS & INTERESTS

Technical: HTML5, CSS3, JavaScript, Python, Cloud Computing, MySQL, CMS, Agile Methodology

Tools: Microsoft Office, SDL Tridion, AEM, JIRA, Selenium, Jupyter Notebook, Service Now, MySQL Workbench,SVN Certifications: AWS Solution Architect, AEM Developer from Adobe, JAVA Certification from Thinking Machine Training: Service Now and ITIL Framework (Incident Management, Change Management, Problem Management)

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