Human Resources Resource

CARLA TRUELL

Queens, USA *****

718-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Senior Human Resource Business Partner and Employee Relations Change Manager with over 15 years of proactive HR leadership experience, building the HR department for large organizations such as FedEx and T-Mobile. Proven expertise in talent management, employee relations, and organizational development. Recognized for reliability, leadership, and effective communication in high-pressure environments. SKILLS

• Benefits Management • HR Policy Implementation

• Customer relations • Recruitment strategy development

• HR policies and procedures • Employment law expertise

• Microsoft Office Suite • Outstanding communication skills WORK HISTORY

08/2021 to Current Senior HR Business Partner

Federal Express Corporation – Brooklyn, USA

Manage HR operations for 2000 employees over seven FedEx facilities in the NYC region

Investigate employee issues, develop resolutions, and conduct analysis for resolutions and fair treatment

Lead DE&I initiatives across New York Metro, implementing strategic plans that drive policy changes, improve inclusivity, and improve employee engagement scores by 12%

Collaborate with senior leadership to develop and implement a business plan that increased market share by 25%

Monitor and enforce policy compliance with mandatory training programs, achieving 88% completion rates through quarterly audits and targeted follow-ups

Maintain up-to-date knowledge of FMLA, ADA, EEO, and current federal and state laws, which enable accurate guidance to leadership and employees, which reduces policy-related errors

06/2018 to 08/2021 Head of Human Resources

ATANE Engineers – New York City, USA

Led HR hiring functions such as recruitment, compensation, and benefits administration

Managed full-cycle recruitment, including sourcing, screening, interviewing, and extending job offers

• Supported leadership across multiple offices in the Northeast on HR matters Addressed employee relations issues to enhance workplace harmony and satisfaction

Developed and maintained budgets for assigned areas to ensure efficient use of resources and financial goals were met, resulting in a profit saving of 20%

Provided expert advice to managers and employees on workplace accommodations, fostering inclusive and compliant work environment

Partnered with external legal consultants to manage employee relations cases and address complaints, reducing company risk by 20% through adherence to HR policies

05/2017 to 03/2018 Human Resource Specialist

T-Mobile Partner (American Telecommunication Inc) – Brooklyn, USA

• Managed recruitment activities for new hires, aligning with organizational goals Supervised LMS operations for 1,000 faculty/staff, managing permissions, generating weekly reports, achieving 100% compliance through proactive user engagement and follow-ups

Developed a partner portal to provide partners with resources and tools to maximize success

12/2008 to 05/2017 HR Recruiter / District Specialist / Store Manager T-Mobile USA – Melville, USA

Collaborated with senior leadership to develop and revise corporate and HR policies and procedures

• Directed training and development initiatives for staff members Worked with store managers to create and execute a store manager budget that resulted in a 25% reduction in overhead costs

Led and inspired store teams through coaching and feedback to deliver measurable results

EDUCATION

09/2022 Doctorate: Management

Colorado Technical University - Colorado Springs

03/2016 MBA: Human Resource Management

Colorado Technical University - Colorado Springs, CO 06/2014 Bachelor of Arts: Marketing/ Public Relations Colorado Technical University - Colorado Springs, CO

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