Educational Training
Resume:
Cell #: 909-***-**** E-mail: ********@*****.***
Personal Strengths: Accurate results oriented IT Professional with 18+ years experience. Teaching, Training sessions, Management, Sales and Client relations, I work well Independently or with team members alike.
Education: B. A. Computer Science, California State University, San Bernardino1992/ MBA, University of California Irvine and Argosy University, Ontario, California 2012. Volunteered for Westwood College as IT Teacher/Trainer 2001
Experience:
HITC CONSULTING (2006-Current)
Insight and Peak Systems Incorporated, PC Refresh Project and deployments (Contractor) Wells Fargo, JP Morgan Chase, Bank of America, Direct TV,
Sweet Home Financial (Separate Project)
Major Responsibilities:
Team Lead supervising three technicians
Successfully formulated and implemented strategic planning for software applications, tracking inventory, opening and closing tickets after interviewing and accessing client’s needs. Supervised IT team members and managed operations to ensure proper completion of drive-mappings, installation of printers, hardware configurations, and data transfers to new PC’s. Using Image deployment tools, new Operating Systems were installed on all laptops and desktop effectively, with all issues being resolved swiftly. Cooperation with IT staff and management professionals resulted in a comprehensive and seamless conversion for all HITC Clients.
INHOUSE LENDER.COM South Coast Metro, CA (12/2005-4/2006)
Management and Technical Lead, Consulting Support (Contractor)
Major Responsibilities:
Successfully formulated and implemented strategic planning for software applications after interviewing and accessing client’s needs. Worked independently to manage operations that ensured the mapping and installation of drives and printers, hardware replacement and configuration, and data transfer to new PC’s was completed properly.
Experience (cont.):
WEBMASTER 2000, Diamond Bar, CA (2/1998 -12/2005)
Management and Technical Lead, Web Consulting Support (Contactor)
Major Responsibilities:
Excellent support was provided to Management and IT technicians through an onsite Lotus Notes hotline and the creation of mail accounts for Internet users thru GroupWise post office. Notes migration issues were quickly and effectively resolved by the creation and maintenance of spreadsheets to track migration process and the implementation of Remedies proved helpful for logging problem tickets.
WESTWOOD COLLEGE OF TECHNOLOGY, Upland, CA(1/2001 -12/2001)
Instructor and Educational Consulting Support (Contractor)
Major Responsibilities:
Set up curriculum for accredited college networking for computer science students. Lectured on Computer Networking course for A+ Certification, along with MS Office applications, network printer support, ghosting images and dual boot for various operating systems.
BROADCOM, Newport Beach, CA (09/2000-11/2000)
Consulting Technical Support (Contractor)
Major Responsibilities:
Assisted in the development and implementation of a Win 98/2000 Image for Samueli Foundation, which is a non-profit organization of the CEO of Broadcom. Also implemented and tested for software compatibility, used LAN-Desk for tracking computer repair issues and ticket tracking software.
O’Melveney & Meyers LLP, LA, CA (11/1999 – 3/2000)
Technical Lead, Deployment Consulting Support (Contracted)
Major Responsibilities:
Supervised a team of 4 IT technicians in the Y2K project and the win98/Office 2000 Deployment for Law Firm. Successfully completed deployment for 1500 workstations while developing procedures for all the Firm’s applications. Received training certification for Rational Team Test’s SQA web defect tracking and testing automation courses offered by the Firm.
Earnest and Young LLP Riverside, CA (10/1996 – 12/1997)
Office Technology Manger
Major Responsibilities:
Administered the Novell and Window-NT Servers, and PBX Phone Systems while creating new users’ voice-mail, e-mail (Lotus Notes) accounts for over 100 employees. Maintained People -Soft HR software program and performed daily backups using Arc-Serve. Provided training and support for management and employees in the use of all applicable programs. Used SMS and setup the Firm’s asset recovery system while supporting all Dell laptop/desktops, software/ hardware incompatibility issues and network problems.
University of California Irvine Irvine, CA (01/1990 -10/1996)
Computer Science Training Instructor
Bureau of Indian Affairs at Sherman Indian Schools (Worked to prevent the shutdown of one of three Native American Boarding Schools left in California).
Major responsibilities:
Lectured daily on software application and demonstration of the latest technology designed for Educators with level lll Multimedia stations. Supervised the installation of UNIX, Macintosh, Windows-NT 3.51 and Novell 4.1 Network, with clients on Win/95 as well as supervised five Network Analysts and the Beta tests for win95 /NT Operating systems. Maintained all hardware/software applications and resolved all compatibility issues.
Veteran’s Hospital Loma Linda, CA (02/1998 – 6/1998)
Management and Deployment Consulting Support (Contractor)
Major Responsibilities:
Set up Windows-NT workstations throughout Hospital during the Y2K project and the Novell to NT migrations. Ghosted Images for 300 Win95 WinNT workstations with Office’97, Internet Explorer 4.0 and Exchange 97 clients and tested connection of toned lines and troubleshooting bay switches. Installed Operating System and applications on Desktops using network and Image CD.
References and Other Related Experience Details during 8/98-11/99 on Request
References:
Mrs. Barbara Albayati UCI Grant Director
Admissions and Relations with Schools and Colleges 949-***-****
Dr. Keogee Thomas Assosicate Program Director
UCI Center for Educational Partnerships
Dr. Kim Burge Dean of Instructional Technology
Education Department at UCI
(Co-taught class with her and received CNN News Coverage which aired 11 times)
Mr Nassar Zagha Webmasters 2000 Managing Consultant
PALM Corporation 650-***-****
Dr. Linda Hendricks University of California Riverside
Department of Education (Graduate Students)
Scott Smith Broadcom Corp. IT Manager
Samueli Foundation for CEO of Broadcom
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