High school Customer Service

Christian Bill Norshie

Accra, Ghana *.*********@*****.*** [+233]-544269409 linkedin.com/in/christian-norshie Research interest

Maximizing Revenue and Reliability of Distribution Companies in The Deregulated Electricity Market Using Grey Wolf Optimizer

Education

Kwame Nkrumah University of Science and Technology Kumasi, Ghana Sep, 2019 – Aug, 2023

• Graduated with graduating class.

• Relevant Courses: Engineering Mathematics, Classical control systems and Substation and Transmission lines

St. Thomas Aquinas Senior High School Accra, Ghana West African Senior School Certificate Examination (WASSCE) Sep, 2016 – Jun, 2019 Leadership and Volunteering Experience

Mag Elect-Engineering Services Denu, Ghana.

Volunteered as an Electrician Sep, 2022 – Jan, 2023

• Worked on electrical wiring, circuit breaker installation, and load balancing for various projects.

• Gained hands on experience with transformers, relays, and industrial power systems.

• Assisted certified electricians in installing and repairing electrical systems for residential and commercial properties.

• Performed routine maintenance checks and identified faulty components for replacement. CBN Electricals Kumasi, Ghana. 2022 - 2023

Founder & Volunteer Technician

• Established a volunteer repair service to assist students with electrical appliance maintenance.

• Repaired rice cookers, extension boards, and other small electrical devices, helping students save costs.

• Gained hands-on experience in electrical repairs and troubleshooting

• Developed problem-solving skills and strengthened customer service abilities. Work Experience

Electricity Company of Ghana (ECG) Accra, Ghana

Research Assistant & Energy Analyst Nov, 2023 – Nov, 2024

• Researched and analyzed energy consumption trends to support decision-making in customer billing and meter reliability.

• Assisted in the installation and evaluation of prepaid and post-paid meters, collecting insights to enhance network efficiency.

• Conducted data analysis on power outages, assisting in identifying patterns and improving restoration strategies.

• Provided technical support and customer feedback analysis to improve metering accuracy and billing processes.

Skills and Interests

Technical MATLAB, Microsoft word, power point, and excel, PLC, SCADA Soft skills Verbal & written communication, Analytical & decision making, Time management, Teamwork Languages English: Native proficiency

Publications and Presentations

Thesis presentations: Maximizing Revenue and Reliability of Distribution Companies in the Deregulated Electricity Market Using the Grey Wolf Optimizer.

• Utilized the Grey Wolf Optimizer (GWO) to enhance power system performance and efficiency.

• Conducted research on optimizing revenue and reliability for electricity distribution companies in deregulated markets.

• Presented findings under the supervision of Mr. Asigri, providing insights into revenue maximization strategies for power utilities.

Honors and Awards

[Top Scorer Award] – Football/soccer KNUST 2021

[Team Captain Award] – Football/soccer St. Thomas Aquinas Senior High school 2017 Research Experience

Undergraduate Researcher

Kwame Nkrumah University of Science and Technology College of Engineering 01/2023 – 08/2023 Conducted research on Maximizing Revenue and Reliability of Distribution Companies in the Deregulated Electricity Market Using the Grey Wolf Optimizer.

• Developed optimization models using the Grey Wolf Optimizer (GWO) to enhance power system efficiency.

• Analyzed economic and technical challenges in deregulated electricity markets, proposing innovative solutions.

• Presented findings under the supervision of Mr. Asigri, contributing to academic discussions on power system optimization.

Research Assistant & Energy Analyst

Electricity Company of Ghana (ECG) Accra, Ghana 11/2023 – 11/2024 Conducted research on Strategies for Reducing Energy Losses in Ghana’s Power Distribution System

• Distinguishing between technical losses (e.g., transmission losses, transformer inefficiencies) and non-technical losses (e.g., electricity theft, meter tampering, billing errors).

• Smart Metering & Billing Improvements

• Energy Theft Detection & Revenue Protection

• Data Analytics & Real-Time Monitoring

Professional Affiliations

Student member, Ghana Institute of Engineers (Ghle) Ghana, 2019 - Present Certifications

PLC-HMI Systems Certification – [college of engineering department of electrical and electronic engineering, (KNUST) 10/2023

References available upon request

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