Customer Service Exceptional

Daisy Cynthia

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Profile

Experienced Senior Agent, Custorner Service with strong background in providing

exceptional support and resolving customer issues, Proven track record of success

in managing customer inquiries, ensuring customer satisfaction. and meeting

performance

jets, Adept a: building rappart with customers and adapting to

heir needs, Skilled in active listening, problemmsalving, and decision-making. Highly

organized and efficient, with excellent time management skills. Possess strong,

analytical thinking zbilities and the ability to learn quickly. Committed to deliver

outstanding customer service and driving positive customer experiences. Looking

toleveraye my skis ard experiencein a Senvor Agent, Customer Service role to

contribute to the success of a dynamic organization.

Employment History

Senior Agent, Costumer Service, KYNDRYL

As a Senior Agent, Customer Se-vice at KYNDRVL, played a crucial rolein

providing exceptional customer service and support. lettectively handled customer

inquiries, resolved issues, and ensurad customer sazisfaction. Usilizing

strong

communication and problem-solving skills, provided timely and accurate solutions

tocustomer reeds.

© Provided exceptional customer service ard support, addressing inquiriesand

resolving issues,

+ Utilized active listening skills to understand customer needs and provide

appropriate solutions.

‘+ Ensured customer satisfaction by reso ving issues in a timely and efficient

+ Collaborated with team members to ensure efficient and effective cu

support:

‘+ Maintained accurate and derailed recorcs of customer interactions and

transactions.

Education

Bachelor of Engineering, HKBK COLLEGE OF ENGINEERING

10th, Bishop Cotton Girls High School

2nd Puc, Jyoti Nivas Pre-University College

Internships

Computer networking, Intern, Bengaluru

GSM TECHNOLOGY Intern, Bengaluru

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