Real Estate Technical Support

Raleigh, NC

919-***-****

*************@*****.***

keisha ruffin

OBJECTIVE

To obtain a position where I can utilize my education and work history, while positively impacting the community, helping others to better themselves, and providing an outstanding work ethic that will uphold the company's high standards.

WORK HISTORY

COSTELLO REAL ESTATE & INVESTMENTS, RALEIGH NC

REALTOR

2024- still employed

-Assist buyers and sellers in navigating real estate transactions, providing expert guidance and market analysis.

-Conduct property showings, negotiations, and contract reviews to ensure smooth closings.

-Develop and implemented marketing strategies to attract buyers and maximize property visibility.

-Maintain strong client relationships through clear communication, honesty, and dedicated support.

-Stay up to date with market trends, local regulations, and industry best practices.

CUSTOMER CARE ASSISTANT, NC TRACKS, RALEIGH NC

2013

- Assisted providers with maneuvering around the portal

- Educated providers and recipients with technical support

- Explained the billing system to Medicaid providers

- Documented phone calls, issues, and resolutions

CUSTOMER SERVICE REPRESENTATIVE, SPRINT, RALEIGH NC

2011- 2012

- Provided outstanding customer service and technical support

- Educated customers on new phones and devices that were released

- Accepted bill payments

REGISTERED NURSE, WAKE MED, RALEIGH NC

2005-2009

- Monitored the effectiveness of the patient plans and their outcomes

- Collaborated with the physician and identified at-risk patients who required extra care management services

- Provided bio-psychosocial assessments to identify patient needs and to assist in the development of the plan of care

- Overall general patient care and support for the well-being of the patient

EDUCATION

ASSOCIATE DEGREE IN NURSING, WAKE TECHNICAL COMMUNITY COLLEGE

ASSOCIATE DEGREE IN HUMAN SERVICES, WAKE TECHNICAL COMMUNITY COLLEGE

Bachelor’s in science, NORTH CAROLINA CENTRAL UNIVERSITY

December 2024

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