Service Representative Customer
Resume:
Kayshawnna Viltz
Kenner, LA 70065
***********@*****.***
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Work Experience
Concentrix/ Customer Service Representative
July 2020- December 2020, Jax, Fl
Served customers by giving product and service information as well as troubleshooting product and service issues. Answered product and service questions and provided information about other products and services to attract potential clients.
Mt. Herman Exceptional Student Center / Paraprofessional
January 2021- June 2021, Jax, Fl
As a special education paraprofessional I assisted a classroom teacher by performing various tasks related to the physical and instructional needs of students in a classroom setting; helping in the execution of instructional programs, including self-help and behavior management as well as instruction.
Celebration Christian DayCare Center / Teacher’s Assistant
October 2021- January 2022, New Orleans, LA
Performed the role of assistant teacher/floater, assisting the lead teacher with various tasks for students of ages 2-4.
Noble Minds Institute for Whole Child Learning / Teacher’s Assistant
July 2022-October 2022, New Orleans, LA
Helps educators maintain records by helping with tasks like grading and monitoring tardiness and attendance. Aids in the assessment of students during lunch, recess, breaks, and in between classes.
Noble Minds Institute for Whole Child Learning / Kindergarten Teacher
October 2022- May 2023, New Orleans, LA
Made lesson plans to instruct students in math, science, and reading. Taught students how to communicate with people. Examined their abilities, strengths, and shortcomings through observation.
Noble Minds Institute for Whole Child Learning / Middle School ELA & Social Studies Teacher
July 2023- Present, New Orleans, LA
Offers a secure and healthy learning environment to students in grades 5-8, inspiring, encouraging, and challenging them to reach the highest standards of academic excellence and grow into conscientious, accountable, and contributing members of their communities and schools.
Noble Minds Institute for Whole Child Learning / Music Teacher
May 2022-Present, New Olreans, LA
Teaching students about the basic ideas of pitch, tempo, melody, and rhythm in music theory.
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Music Experience
Ritz Sound and Vocal Performers / Singer, Actor, Dancer
2014-2016, Jax,Fl
A show choir of Middle and High School students in the Jacksonville area.
Three Time Ritz Amatuer Night Winner
August 2014-June 2015, Jax,Fl
Generation Wow /Music Mentor, Singer, Actor, Dancer
2011-2021, Jax,Fl
A girl-centric movement bringing teen girls together to learn, be inspired, and form valuable connections through the arts and various panels.
William M. Raines High School Choir / Soprano Section Leader
2015 - 2017, Jax,Fl
Lead the section's musically by responding to both general and technical inquiries, as well as referring them to the creative director when necessary.
Stage Aurora Dreamgirls / Ensemble
August 2016-January 2017, Jax,Fl
By acting out supporting roles, contributing vocals to full-company musical numbers, and performing elaborate dance parts.
Edward Waters Concert Choir / Soprano
MAY 2017-MAY 2021, Jax, Fl
Performed at various events, churches, colleges and high school classical and show choir musical ensembles.
Edward Waters Music Department / The Magic Flute
MAY 2017-MAY 2021, Jax, Fl
Performed as one of the three ladies who give Papageno enchanted silver bells for extra protection and gift Tamino the magic flute. In addition, the women introduce the men to three spirit guides who have a mission to assist the heroes on their trip before saying their final goodbyes.
Edward Waters Jazz Band / Lead Singer
MAY 2017-MAY 2021, Jax, Fl
A vocalist in a small jazz band ensemble for various on and off campus events in the city of Jacksonville,Fl.
Edward Waters ‘Stairwell Tunes’ / Founder & Creative Director
MAY 2017-MAY 2021, Jax, Fl
Founder and creative director of Stairwell Tunes, a group within the music department of EWC that provides acapella renditions of popular songs.
Yohannas Performance Arts Company / Singer, Actor, Dancer
May 2018 - Present, Jax,Fl
A company with a mission to create a home of arts and culture, offering engaging opportunities and educational experiences to enrich, expand the life of the community.
RnR Smokin’ Foundation / Singer
July 2021-Present, New Olreans, LA
A vocalist in a band singing at various festivals and events in the New Orleans area.
Noble Minds Institute for Whole Child Learning / Music Teacher
May 2022-Present, New Olreans, LA
Teaching students about the basic ideas of pitch, tempo, melody, and rhythm in music theory.
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Education
Edward Waters University / BFA in Music: Vocal Performance
May2017 - May 2021, Jax, Fl
Loyola University / MBA in Secondary Education
May 2023-Present, New Orleans, LA
UnboundEd / Standards InstituteTraining
July 14-18, 2024, Washington D.C.
ENG & LANG CONT & ANAL(5039) / Louisiana State Department of Education(7330) Score:169
July 19, 2024, New Orleans, LA
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